The Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeSenior
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SISiemens Technology and Services Private Limited
Chapter Head First Level IT Support(m/w/x)
München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading first-level IT support for 260,000 users across Siemens' global operations. Leadership experience in international, multi-cultural environments required. Hybrid work, 30 days vacation, and flexible schedules.
Anforderungen
- Leadership experience in international, multi-cultural environment
- IT Service Management experience
- External provider management experience
- KPI management experience
- Strategic partnership management experience
- Validated knowledge in ServiceNow platform
- Service Desk or Onsite Support Management experience
- Market knowledge in service automation
- ITSM process execution experience
- SCRUM and agile development experience
- Growth mindset
- Entrepreneurial problem solver
- Analytical problem solver
- Ability to act strategic
- Ability to implement
- Strong focus on End-Users
- End2End responsibility
- Outstanding social skills
- Ability to convince teams, peers, and Management
- University degree in Information Technology, Business Administration or similar
- ITIL V4 / SIAM knowledge
- ITIL V4 Foundation Certification
- Passion for innovative solutions and technology
- Proficiency in English
Aufgaben
- Lead the First Level IT Support team
- Review and improve team structure and roles
- Supervise daily operations of IT Service Desk and Tech Bar
- Steer and drive the myIT Digital Assistant service
- Serve as Service Owner for Integrated Service Desk and Techbars
- Design the future First Level IT Support Concept
- Implement the Bot First Strategy
- Optimize and govern service and provider performance
- Manage SLAs, KPIs, and user perception
- Implement improvement measures and innovations
- Drive automation, AI, and tooling improvements
- Enhance ServiceNow and Moveworks functionality
- Create and support communication and training materials
- Support Carve-In, Carve-Out, and Integration Projects
- Communicate and coordinate with all partners
- Build long-term relationships with colleagues and providers
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- ServiceNow
- ITIL V4
- SIAM
- SCRUM
Benefits
Flexibles Arbeiten
- Hybrid work model
- Mobile work up to 3 days/week
- Flexible work schedules
Attraktive Vergütung
- Access to share plans
Mehr Urlaubstage
- 30 days paid vacation
Weiterbildungsangebote
- Flexible training opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Siemens Technology and Services Private Limited erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SISiemens Technology and Services Private Limited
Chapter Head First Level IT Support(m/w/x)
München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading first-level IT support for 260,000 users across Siemens' global operations. Leadership experience in international, multi-cultural environments required. Hybrid work, 30 days vacation, and flexible schedules.
Anforderungen
- Leadership experience in international, multi-cultural environment
- IT Service Management experience
- External provider management experience
- KPI management experience
- Strategic partnership management experience
- Validated knowledge in ServiceNow platform
- Service Desk or Onsite Support Management experience
- Market knowledge in service automation
- ITSM process execution experience
- SCRUM and agile development experience
- Growth mindset
- Entrepreneurial problem solver
- Analytical problem solver
- Ability to act strategic
- Ability to implement
- Strong focus on End-Users
- End2End responsibility
- Outstanding social skills
- Ability to convince teams, peers, and Management
- University degree in Information Technology, Business Administration or similar
- ITIL V4 / SIAM knowledge
- ITIL V4 Foundation Certification
- Passion for innovative solutions and technology
- Proficiency in English
Aufgaben
- Lead the First Level IT Support team
- Review and improve team structure and roles
- Supervise daily operations of IT Service Desk and Tech Bar
- Steer and drive the myIT Digital Assistant service
- Serve as Service Owner for Integrated Service Desk and Techbars
- Design the future First Level IT Support Concept
- Implement the Bot First Strategy
- Optimize and govern service and provider performance
- Manage SLAs, KPIs, and user perception
- Implement improvement measures and innovations
- Drive automation, AI, and tooling improvements
- Enhance ServiceNow and Moveworks functionality
- Create and support communication and training materials
- Support Carve-In, Carve-Out, and Integration Projects
- Communicate and coordinate with all partners
- Build long-term relationships with colleagues and providers
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- ServiceNow
- ITIL V4
- SIAM
- SCRUM
Benefits
Flexibles Arbeiten
- Hybrid work model
- Mobile work up to 3 days/week
- Flexible work schedules
Attraktive Vergütung
- Access to share plans
Mehr Urlaubstage
- 30 days paid vacation
Weiterbildungsangebote
- Flexible training opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Siemens Technology and Services Private Limited erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Siemens Technology and Services Private Limited
Branche
IT
Beschreibung
Siemens Mobility provides rail vehicles, automation, electrification solutions, and intelligent traffic technology.
Noch nicht perfekt?
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