Business Operations Analyst(m/w/x)

Beschreibung

You will drive operational excellence by analyzing supply workflows and managing insurance interfaces. Your day-to-day involves optimizing the customer journey through data insights and stakeholder coordination.

Anforderungen

• •Vocational training as Social Insurance Clerk
• •Degree in health management or public health
• •Experience at SHI or healthcare supplier
• •Experience with reimbursement processes
• •Experience in SHI interfaces
• •Analytical skills with BI-Tool and Excel
• •High hands-on mentality
• •Action orientation
• •Project and quality management skills
• •Strong communication skills
• •Experience in escalation management
• •Fluency in German and English

Aufgaben

• •Support the Business Operations Manager and stakeholders
• •Monitor and analyze existing operational processes
• •Evaluate end-to-end supply workflows and systems
• •Assess document processing and prescription verification workflows
• •Drive operational excellence by closing process gaps
• •Resolve interface errors through stakeholder collaboration
• •Manage efficient document scanning and OCR processing
• •Coordinate improvements for document-related issues
• •Oversee eKV creation and contract compliance
• •Translate insurance contract rules into operational guidance
• •Monitor key social health insurance interfaces
• •Resolve technical and process-related interface issues
• •Manage RSP status and clearing cases
• •Optimize workflows using findings from clearing cases
• •Support accurate and timely invoicing processes
• •Correct discrepancies within upstream billing processes
• •Analyze deduction cases for reimbursement potential
• •Provide recommendations based on financial and contractual data
• •Perform structured analyses using BI tools and Excel
• •Identify trends and inefficiencies through data insights
• •Manage internal stakeholders and health insurance partners
• •Coordinate complex inquiries regarding reimbursement and workflows

Tools & Technologien

Benefits