Navan
Associate Account Executive(m/w/x)
Vollzeitnur vor OrtJunior
Berlin
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NANavan
Associate Account Manager(m/w/x)
Berlin
VollzeitVor OrtJunior
Nejo KI-Zusammenfassung
Supporting travel and expense SaaS product administrators with product enablement and email inquiries. Bachelor's degree and 1+ year customer-facing SaaS experience required. Daily product training, direct customer interaction.
Anforderungen
- Bachelor's degree
- 1+ year experience in customer success, account management, sales, or related customer-facing position in a rapidly growing SaaS company
- Passion for customer experience and technology
- Ability to deeply understand a product
- Superior written communication skills
- Superior verbal communication skills
- Ability to clearly articulate complex concepts and technologies to diverse audiences
- Detail-oriented
- Ability to stay organized and prioritize tasks in a fast-paced environment
- Problem-solving ability
- Data-driven approach
- High intelligence
- High passion
- High drive
- High EQ
- Coachable
- Excitement to delight clients
- Excitement to drive revenue
- Excitement to accelerate careers
- Fluent in German
- Fluent in English
Aufgaben
- Partner with assigned Account Managers to support customers
- Ensure excellent customer experience through timely, accurate communications
- Develop deep understanding of travel and expense product offering
- Enable programme administrators on Navan’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators
- Handle product integrations, platform settings, and policy configuration queries
- Troubleshoot payment and integration issues, product bugs, and feature requests
- Drive customer satisfaction, adoption, retention, and reduce churn risk
- Provide quick, knowledgeable advice based on customer outcomes
- Handle customer escalations and collaborate with teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback
- Maximize customer value and retention through feedback
- Run playbooks and programme ideas to drive adoption and satisfaction
- Track results based on defined KPIs
- Document processes to support team efficiency and scalability
Berufserfahrung
- 1 Jahr
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Navan erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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NANavan
Associate Account Manager(m/w/x)
Berlin
VollzeitVor OrtJunior
Nejo KI-Zusammenfassung
Supporting travel and expense SaaS product administrators with product enablement and email inquiries. Bachelor's degree and 1+ year customer-facing SaaS experience required. Daily product training, direct customer interaction.
Anforderungen
- Bachelor's degree
- 1+ year experience in customer success, account management, sales, or related customer-facing position in a rapidly growing SaaS company
- Passion for customer experience and technology
- Ability to deeply understand a product
- Superior written communication skills
- Superior verbal communication skills
- Ability to clearly articulate complex concepts and technologies to diverse audiences
- Detail-oriented
- Ability to stay organized and prioritize tasks in a fast-paced environment
- Problem-solving ability
- Data-driven approach
- High intelligence
- High passion
- High drive
- High EQ
- Coachable
- Excitement to delight clients
- Excitement to drive revenue
- Excitement to accelerate careers
- Fluent in German
- Fluent in English
Aufgaben
- Partner with assigned Account Managers to support customers
- Ensure excellent customer experience through timely, accurate communications
- Develop deep understanding of travel and expense product offering
- Enable programme administrators on Navan’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators
- Handle product integrations, platform settings, and policy configuration queries
- Troubleshoot payment and integration issues, product bugs, and feature requests
- Drive customer satisfaction, adoption, retention, and reduce churn risk
- Provide quick, knowledgeable advice based on customer outcomes
- Handle customer escalations and collaborate with teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback
- Maximize customer value and retention through feedback
- Run playbooks and programme ideas to drive adoption and satisfaction
- Track results based on defined KPIs
- Document processes to support team efficiency and scalability
Berufserfahrung
- 1 Jahr
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Navan erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Navan
Branche
IT
Beschreibung
The company aims to make travel seamless and empowering, focusing on enhancing traveler experiences.
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