Account Manager (DACH)(m/w/x)

Beschreibung

You will drive growth within a DACH customer portfolio by managing renewals and expansions. Your day-to-day involves leading strategic conversations and collaborating across teams to deliver measurable value.

Anforderungen

• •Experience in account management, renewals, or similar customer-facing SaaS role
• •Understanding of retention, NRR, upsell, and cross-sell motions
• •Commercial awareness linking product value to outcomes
• •Portfolio management and CRM data accuracy skills
• •Excellent communication, stakeholder management, and negotiation skills
• •Ability to analyse performance data and forecast renewals
• •Cross-functional collaboration in target-driven environments
• •Preferred understanding of digital advertising or search marketing

Aufgaben

• •Retain and grow a defined portfolio of DACH market customers
• •Own the end-to-end renewal process to ensure high retention
• •Drive portfolio expansion through strategic upsells and cross-sells
• •Position the company as a long-term partner delivering business value
• •Build detailed account plans and stakeholder maps
• •Maintain accurate forecasts and data within Salesforce
• •Lead commercial conversations and strategic business reviews
• •Partner with Customer Success to ensure client value realization
• •Collaborate with Marketing to develop impactful customer stories
• •Provide product feedback loops based on client insights
• •Ensure pipeline visibility and operational discipline across the portfolio

Tools & Technologien

Benefits