University Graduate – CX Strategist(m/w/x)

Anforderungen

• Master's degree with above-average grades in Service Design, Customer Experience Design Management, Interaction Design, UX Design or similar (graduation max. 12 months ago)
• Initial practical experience in applied CX or Service Design (ideally end-to-end, combining research and insights)
• Passion for wealth management and value creation
• Global mindset, excellent interpersonal skills, strong appetite for learning
• Fluency in English (must), fluency in German (plus)
• Eligibility to work in the country of application

Aufgaben

• Learn to scale Customer Experience (CX) sustainably
• Guide legacy tools to a seamless digital workbench
• Get to know our Front through rotation
• Discover hands-on business transformation
• Establish journey-based working in Digital Delivery
• Prepare well-researched as-is journeys
• Develop clear guardrails for to-be journeys
• Collaborate with Product Owners on user flows
• Partner with CX Strategists and Analysts
• Map journeys with CX experts
• Identify CX insights and opportunities
• Connect insights to Jira implementation
• Gain experience with journey-management platform
• Apply platform effectively in daily work
• Shape and steer Digital Delivery strategy
• Drive customer experience transformation
• Drive strategic roadmap transformation
• Drive transformation in new ways of working

Ausbildung

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