Enpal B.V.
Head of Collections(m/w/x)
Vollzeitmit HomeofficeManagement
Berlin
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
GRGrover
Team Lead Debt Collections DACH (German speaking)(m/w/x)
Berlin
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
End-to-end debt recovery for tech device subscriptions, managing unpaid accounts and customer outreach. Minimum 1 year leadership experience required. BVG monthly discount, mental health support, and 1 paid volunteering day monthly.
Anforderungen
- 3+ years in Collections, Financial Services, or high-volume Operations
- At least 1 year of direct leadership experience
- Thrives in high-pressure environments
- Ability to juggle multiple priorities
- Translates complex processes into simple steps
- Tech-savvy and analytical
- Understands data and improvement methods
- Natural grasp of business process management
- Leads by example
- Passionate, proactive, result-oriented leader
- Willingness to get hands dirty
- Excellent communication skills in English
- Native/C1 German communication skills
Aufgaben
- Take end-to-end responsibility for debt recovery operations
- Manage unpaid accounts
- Oversee customer outreach
- Handle collection inquiries
- Ensure operational excellence in-house
- Ensure operational excellence with external partners
- Manage daily engine operations
- Manage email and phone workflows
- Manage payment allocation
- Manage account handovers
- Identify operational bottlenecks
- Streamline backlogged processes
- Drive debt recovery efforts in DACH markets
- Support the team
- Connect with customers
- Build a performance-driven culture
- Use KPIs to steer the team
- Use data to steer the team
- Optimize collection strategies
- Manage external Debt Collection Agencies (DCAs)
- Ensure partners meet high standards of efficiency
- Ensure partners meet high standards of customer experience
Berufserfahrung
- 3 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – fließend
Tools & Technologien
- Excel
Benefits
Öffi Tickets
- BVG monthly discount
Mentale Gesundheitsförderung
- Mental health support
Sinnstiftende Arbeit
- 1 paid volunteering day per month
Gesundheits- & Fitnessangebote
- Physical health support
Weiterbildungsangebote
- Annual learning budget
Mitarbeiterrabatte
- Exclusive Grover Tech discount
Modernes Büro
- Engaging, open office
Lockere Unternehmenskultur
- Dog-friendly office
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Grover erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Grover
Warehouse Operations Manager (German speaking)(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - TELUS Health
CSM Team Lead (Customer Success Corporate) Interim(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Grover
Sr. Data Science Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin
GRGrover
Team Lead Debt Collections DACH (German speaking)(m/w/x)
Berlin
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
End-to-end debt recovery for tech device subscriptions, managing unpaid accounts and customer outreach. Minimum 1 year leadership experience required. BVG monthly discount, mental health support, and 1 paid volunteering day monthly.
Anforderungen
- 3+ years in Collections, Financial Services, or high-volume Operations
- At least 1 year of direct leadership experience
- Thrives in high-pressure environments
- Ability to juggle multiple priorities
- Translates complex processes into simple steps
- Tech-savvy and analytical
- Understands data and improvement methods
- Natural grasp of business process management
- Leads by example
- Passionate, proactive, result-oriented leader
- Willingness to get hands dirty
- Excellent communication skills in English
- Native/C1 German communication skills
Aufgaben
- Take end-to-end responsibility for debt recovery operations
- Manage unpaid accounts
- Oversee customer outreach
- Handle collection inquiries
- Ensure operational excellence in-house
- Ensure operational excellence with external partners
- Manage daily engine operations
- Manage email and phone workflows
- Manage payment allocation
- Manage account handovers
- Identify operational bottlenecks
- Streamline backlogged processes
- Drive debt recovery efforts in DACH markets
- Support the team
- Connect with customers
- Build a performance-driven culture
- Use KPIs to steer the team
- Use data to steer the team
- Optimize collection strategies
- Manage external Debt Collection Agencies (DCAs)
- Ensure partners meet high standards of efficiency
- Ensure partners meet high standards of customer experience
Berufserfahrung
- 3 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – fließend
Tools & Technologien
- Excel
Benefits
Öffi Tickets
- BVG monthly discount
Mentale Gesundheitsförderung
- Mental health support
Sinnstiftende Arbeit
- 1 paid volunteering day per month
Gesundheits- & Fitnessangebote
- Physical health support
Weiterbildungsangebote
- Annual learning budget
Mitarbeiterrabatte
- Exclusive Grover Tech discount
Modernes Büro
- Engaging, open office
Lockere Unternehmenskultur
- Dog-friendly office
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Grover erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Grover
Branche
Retail
Beschreibung
The company enables consumers and businesses to subscribe to tech devices and solutions, promoting a circular economy by refurbishing and recirculating devices.
Noch nicht perfekt?
- Enpal B.V.
Head of Collections(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Grover
Warehouse Operations Manager (German speaking)(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - TELUS Health
CSM Team Lead (Customer Success Corporate) Interim(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Grover
Sr. Data Science Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin