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Solution Consultant (Presales)(m/w/x)
Join Customer Success team, rolling out B2B enterprise software for manufacturing cost/CO2 optimization. Basic programming knowledge and analytical problem-solving skills essential. Flexible working hours.
Anforderungen
- Experience in project management, customer success, or customer service operations
- Ideally, experience in SaaS, enterprise software, automotive/manufacturing, product costing, or product sustainability
- Proven analytical problem-solving ability
- Entry-level programming skills (e.g., Python)
- Familiarity with project management tools, methodologies, and best practices
- Excellent English communication and comprehension skills
- Good German client communication skills
- Ability to explain complex technical topics clearly
- Ability to listen to customers to understand issues
- Strong expertise in manufacturing industry and/or product costing (if German < C1)
- Attention to detail
- Proactivity in identifying and reporting issues
- Ability to work independently
- Full ownership of tasks
- Experience or willingness to work with Asana, Jira, Confluence, Zendesk, Slack, G-Suite, MS Office
- Willingness to travel within Europe
Aufgaben
- Become an expert Tset software user
- Understand Tset features and functionalities
- Understand the user's perspective
- Identify customer business needs
- Identify customer use cases
- Design Tset solutions
- Implement Tset solutions
- Configure solutions via APIs
- Customize solutions via APIs
- Manage data imports
- Generate reports
- Lead customer workshops
- Facilitate customer discussions
- Ensure optimal solution design
- Manage customer expectations
- Establish strong customer relationships
- Maintain strong customer relationships
- Serve as customer point of contact
- Address customer concerns
- Manage customer escalations
- Define project scope and objectives
- Predict and manage project resources
- Develop and manage project schedules
- Assume project ownership
- Manage project controlling
- Collaborate with support and product teams
- Ensure ticket tracking and resolution
- Analyze customer feedback and data
- Identify areas for improvement
- Implement strategies to enhance customer experience
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Python
- Asana
- Jira
- Confluence
- Zendesk
- Slack
- G-Suite
- MS Office
Benefits
Flexibles Arbeiten
- Flexible working hours
- Home office
Sinnstiftende Arbeit
- High-impact role
Weiterbildungsangebote
- Development opportunities
Team Events & Ausflüge
- Fun events
Snacks & Getränke
- Coffee and snacks
Gratis oder Vergünstigte Mahlzeiten
- Team lunches
Gesundheits- & Fitnessangebote
- Sport activities
Mehr Urlaubstage
- Birthday vacation day
- Christmas vacation day
- Easter vacation day
- Bridge day holidays
Noch nicht perfekt?
- CNT Management ConsultingVollzeitmit HomeofficeSeniorWien, München, Mainz, Graz, Linz, Hamburg, Innsbruck
- TSET
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Solution Consultant (Presales)(m/w/x)
Join Customer Success team, rolling out B2B enterprise software for manufacturing cost/CO2 optimization. Basic programming knowledge and analytical problem-solving skills essential. Flexible working hours.
Anforderungen
- Experience in project management, customer success, or customer service operations
- Ideally, experience in SaaS, enterprise software, automotive/manufacturing, product costing, or product sustainability
- Proven analytical problem-solving ability
- Entry-level programming skills (e.g., Python)
- Familiarity with project management tools, methodologies, and best practices
- Excellent English communication and comprehension skills
- Good German client communication skills
- Ability to explain complex technical topics clearly
- Ability to listen to customers to understand issues
- Strong expertise in manufacturing industry and/or product costing (if German < C1)
- Attention to detail
- Proactivity in identifying and reporting issues
- Ability to work independently
- Full ownership of tasks
- Experience or willingness to work with Asana, Jira, Confluence, Zendesk, Slack, G-Suite, MS Office
- Willingness to travel within Europe
Aufgaben
- Become an expert Tset software user
- Understand Tset features and functionalities
- Understand the user's perspective
- Identify customer business needs
- Identify customer use cases
- Design Tset solutions
- Implement Tset solutions
- Configure solutions via APIs
- Customize solutions via APIs
- Manage data imports
- Generate reports
- Lead customer workshops
- Facilitate customer discussions
- Ensure optimal solution design
- Manage customer expectations
- Establish strong customer relationships
- Maintain strong customer relationships
- Serve as customer point of contact
- Address customer concerns
- Manage customer escalations
- Define project scope and objectives
- Predict and manage project resources
- Develop and manage project schedules
- Assume project ownership
- Manage project controlling
- Collaborate with support and product teams
- Ensure ticket tracking and resolution
- Analyze customer feedback and data
- Identify areas for improvement
- Implement strategies to enhance customer experience
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Python
- Asana
- Jira
- Confluence
- Zendesk
- Slack
- G-Suite
- MS Office
Benefits
Flexibles Arbeiten
- Flexible working hours
- Home office
Sinnstiftende Arbeit
- High-impact role
Weiterbildungsangebote
- Development opportunities
Team Events & Ausflüge
- Fun events
Snacks & Getränke
- Coffee and snacks
Gratis oder Vergünstigte Mahlzeiten
- Team lunches
Gesundheits- & Fitnessangebote
- Sport activities
Mehr Urlaubstage
- Birthday vacation day
- Christmas vacation day
- Easter vacation day
- Bridge day holidays
Über das Unternehmen
TSET
Branche
Manufacturing
Beschreibung
The company helps the manufacturing industry optimize costs and reduce CO₂ emissions across product development, production, and procurement.
Noch nicht perfekt?
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VollzeitRemoteBerufserfahrenWien, Graz, Innsbruck, Linz