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Service Operations Manager(m/w/x)
Managing lean execution for mission-critical drives/motors applications in essential industries. 12+ years customer-facing service/after-sales experience in industrial drives/motors applications, with 5+ years leadership, required. Broad operational scope across an extended value chain.
Anforderungen
- Minimum 5 years leadership experience with direct reports
- Demonstrable experience leading and developing teams
- 12+ years experience in various roles, including customer-facing service/after-sales in industrial environment (mission-critical drives/motors applications)
- Ability to enable technical understanding and exchange
- Higher technical degree related to Motion Business Area solutions
- Highly motivated leader
- Consistent customer focus
- Good communication and negotiation skills in German and English
- French or other language skills
- Current work permit for Switzerland
Aufgaben
- Manage local service operations
- Ensure day-to-day operational execution
- Deliver customer expectations through efficient performance
- Ensure lean, faultless operations across the extended value chain
- Optimize operational costs
- Ensure customer satisfaction
- Create operations strategy for your designated area
- Implement operations strategy for your designated area
- Review operations strategy for your designated area
- Align operations strategy with the upper strategy
- Ensure a clear customer focus
- Provide prompt customer responses
- Maintain accountability within your direct area of responsibility
- Co-create strategies for serving local markets and customers
- Execute strategies for serving local markets and customers
- Set benchmarks for local market and customer service
- Secure long-term customer retention
- Deliver a high-quality customer service experience
- Deliver a consistent customer service experience
- Identify business opportunities
- Communicate business opportunities to the account team
- Guide direct and indirect reports
- Motivate direct and indirect reports
- Develop direct and indirect reports
Berufserfahrung
- 12 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
Noch nicht perfekt?
- CHABB ABB Schweiz AGVollzeitmit HomeofficeSeniorBaden
- Electrolux
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Service Team Leader USV(m/w/x)
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Global Process Owner Order-to-Cash, Service Operations(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBaden
Service Operations Manager(m/w/x)
Managing lean execution for mission-critical drives/motors applications in essential industries. 12+ years customer-facing service/after-sales experience in industrial drives/motors applications, with 5+ years leadership, required. Broad operational scope across an extended value chain.
Anforderungen
- Minimum 5 years leadership experience with direct reports
- Demonstrable experience leading and developing teams
- 12+ years experience in various roles, including customer-facing service/after-sales in industrial environment (mission-critical drives/motors applications)
- Ability to enable technical understanding and exchange
- Higher technical degree related to Motion Business Area solutions
- Highly motivated leader
- Consistent customer focus
- Good communication and negotiation skills in German and English
- French or other language skills
- Current work permit for Switzerland
Aufgaben
- Manage local service operations
- Ensure day-to-day operational execution
- Deliver customer expectations through efficient performance
- Ensure lean, faultless operations across the extended value chain
- Optimize operational costs
- Ensure customer satisfaction
- Create operations strategy for your designated area
- Implement operations strategy for your designated area
- Review operations strategy for your designated area
- Align operations strategy with the upper strategy
- Ensure a clear customer focus
- Provide prompt customer responses
- Maintain accountability within your direct area of responsibility
- Co-create strategies for serving local markets and customers
- Execute strategies for serving local markets and customers
- Set benchmarks for local market and customer service
- Secure long-term customer retention
- Deliver a high-quality customer service experience
- Deliver a consistent customer service experience
- Identify business opportunities
- Communicate business opportunities to the account team
- Guide direct and indirect reports
- Motivate direct and indirect reports
- Develop direct and indirect reports
Berufserfahrung
- 12 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
Über das Unternehmen
ABB AG
Branche
Engineering
Beschreibung
Das Unternehmen ist ein globaler Marktführer, der Industrien dabei unterstützt, effizienter und umweltfreundlicher zu arbeiten.
Noch nicht perfekt?
- CHABB ABB Schweiz AG
Strategic Sales & Installed Base Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBaden - Electrolux
Field Operations Manager:in(m/w/x)
Vollzeitmit HomeofficeSeniorMägenwil - ABB Schweiz AG
Service Team Leader USV(m/w/x)
Vollzeitmit HomeofficeSeniorBaden - Electrolux
Field Operations Manager:in(m/w/x)
Vollzeitmit HomeofficeSeniorMägenwil - Accelleron
Global Process Owner Order-to-Cash, Service Operations(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBaden