Dein persönlicher KI-Karriere-Agent
Service Operations Excellence Manager, Controls (EMEA)(m/w/x)
Standardizing Order-to-Cash processes for building technologies across EMEA. 8-12 years service operations experience required. Career development opportunities.
Anforderungen
- Bachelor’s degree in Engineering or related field
- 8–12 years of experience in service operations, project management, or operational excellence
- Track record of improving performance across multiple countries or regions
- Strong understanding of Order‑to‑Cash processes, backlog management and service delivery
- Experience in industrial, building technologies, HVAC or controls environments is an advantage
- Familiarity with Lean, Kaizen or Six Sigma methodologies
- Proficiency with CRM/ERP tools, ideally Salesforce
- Excellent communication, stakeholder management and influencing skills
- Ability to operate effectively in a matrix environment
Aufgaben
- Drive key service KPIs across the region
- Establish strong performance routines with country leaders
- Ensure continuous improvement
- Standardize the O2C process across EMEA
- Shorten cycle times from order intake to cash
- Partner with Finance to improve revenue recognition
- Eliminate inefficiencies
- Develop and deploy unified Service Operating Procedures
- Improve field productivity by simplifying processes
- Ensure best-practice adoption
- Strengthen execution quality
- Improve on-time delivery
- Reduce delays and margin erosion
- Increase visibility into risks
- Implement corrective actions across teams
- Build unified KPI dashboards
- Establish consistent reporting standards
- Leverage digital tools to support decision making
- Lead Lean, Kaizen, and other improvement initiatives
- Drive transformation across Service, Sales, Finance, and Operations
- Promote a culture of accountability and ownership
Berufserfahrung
- 8 - 12 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- Lean
- Kaizen
- Six Sigma
Benefits
Karriere- und Weiterentwicklung
- Career development
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Service Operations Excellence Manager, Controls (EMEA)(m/w/x)
Standardizing Order-to-Cash processes for building technologies across EMEA. 8-12 years service operations experience required. Career development opportunities.
Anforderungen
- Bachelor’s degree in Engineering or related field
- 8–12 years of experience in service operations, project management, or operational excellence
- Track record of improving performance across multiple countries or regions
- Strong understanding of Order‑to‑Cash processes, backlog management and service delivery
- Experience in industrial, building technologies, HVAC or controls environments is an advantage
- Familiarity with Lean, Kaizen or Six Sigma methodologies
- Proficiency with CRM/ERP tools, ideally Salesforce
- Excellent communication, stakeholder management and influencing skills
- Ability to operate effectively in a matrix environment
Aufgaben
- Drive key service KPIs across the region
- Establish strong performance routines with country leaders
- Ensure continuous improvement
- Standardize the O2C process across EMEA
- Shorten cycle times from order intake to cash
- Partner with Finance to improve revenue recognition
- Eliminate inefficiencies
- Develop and deploy unified Service Operating Procedures
- Improve field productivity by simplifying processes
- Ensure best-practice adoption
- Strengthen execution quality
- Improve on-time delivery
- Reduce delays and margin erosion
- Increase visibility into risks
- Implement corrective actions across teams
- Build unified KPI dashboards
- Establish consistent reporting standards
- Leverage digital tools to support decision making
- Lead Lean, Kaizen, and other improvement initiatives
- Drive transformation across Service, Sales, Finance, and Operations
- Promote a culture of accountability and ownership
Berufserfahrung
- 8 - 12 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- Lean
- Kaizen
- Six Sigma
Benefits
Karriere- und Weiterentwicklung
- Career development
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Johnson Controls
Branche
Engineering
Beschreibung
Das Unternehmen bietet spannende Projekte und internationale Perspektiven in der Gebäudetechnik.
Noch nicht perfekt?
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