GetYourGuide
Senior Manager, Performance Management(m/w/x)
Vollzeitmit HomeofficeManagement
Berlin
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GEGetYourGuide
Senior Workforce Management Analyst(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
AI-driven workforce forecasting and staffing optimization for global travel experiences. 5+ years WFM experience in high-growth environments required. Work from anywhere 30 days/year, annual growth budget.
Anforderungen
- 5+ years Workforce Management experience
- Experience in scale-up or high-growth environments
- Deep understanding of forecasting methodologies
- Proven ability to build accurate capacity models
- Expert Google Sheets/Excel skills
- Advanced formulas, data modeling, and insights extraction
- Experience leveraging AI and automation
- Enhancing forecasting accuracy and optimizing workforce planning
- Excellent stakeholder management skills
- Excellent communication skills
- Translating complex data into clear narratives
- Driving alignment
- Ability to integrate multiple data sources
- Develop comprehensive forecasts and budget models
- Customer-centric mindset
- Balancing customer needs with operational efficiency
- Agile and adaptable
- Thriving in dynamic environments
- Outside-the-box thinking
- Rapid response to change
- Practical, solution-oriented approach
- Focus on driving measurable impact
- Experience with SQL for data extraction and analysis
- Python proficiency for advanced analytics
- Python proficiency for automation
- Python proficiency for forecasting models
- Track record of implementing WFM solutions
- Track record of contributing to WFM solutions
- Experience with system migrations or new platform rollouts
- Experience with LLM APIs (OpenAI, Gemini, Anthropic)
- AI-driven automation and insights
- Familiarity with contact center technologies
- Familiarity with workforce management platforms
- Background in building flexible workforce models
- Background in optimizing flexible workforce models
- Experience with hybrid, BPO, or gig economy workforce models
- No picture with application
- No age with application
Aufgaben
- Deliver accurate workforce planning and forecasting
- Support budget planning with data-driven models
- Contribute to flexible workforce management setup
- Leverage AI for enhanced forecasting accuracy
- Optimize staffing efficiency using analytics
- Develop and maintain workforce models
- Create and update reporting frameworks
- Identify trends and inefficiencies
- Improve operational performance
- Partner with Care Operations teams
- Collaborate with BPO partners
- Work with cross-functional stakeholders
- Ensure optimal resource allocation
- Provide analytical support for capacity planning
- Support scheduling and SLA adherence
- Contribute to WFM process evolution
- Maintain WFM tools and best practices
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Google Sheets
- Excel
- AI
- automation
- SQL
- Python
- LLM APIs
- OpenAI
- Gemini
- Anthropic
- WFM solutions
- contact center technologies
- workforce management platforms
Benefits
Flexibles Arbeiten
- Hybrid working approach
- Work from anywhere (30 days/year)
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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GEGetYourGuide
Senior Workforce Management Analyst(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
AI-driven workforce forecasting and staffing optimization for global travel experiences. 5+ years WFM experience in high-growth environments required. Work from anywhere 30 days/year, annual growth budget.
Anforderungen
- 5+ years Workforce Management experience
- Experience in scale-up or high-growth environments
- Deep understanding of forecasting methodologies
- Proven ability to build accurate capacity models
- Expert Google Sheets/Excel skills
- Advanced formulas, data modeling, and insights extraction
- Experience leveraging AI and automation
- Enhancing forecasting accuracy and optimizing workforce planning
- Excellent stakeholder management skills
- Excellent communication skills
- Translating complex data into clear narratives
- Driving alignment
- Ability to integrate multiple data sources
- Develop comprehensive forecasts and budget models
- Customer-centric mindset
- Balancing customer needs with operational efficiency
- Agile and adaptable
- Thriving in dynamic environments
- Outside-the-box thinking
- Rapid response to change
- Practical, solution-oriented approach
- Focus on driving measurable impact
- Experience with SQL for data extraction and analysis
- Python proficiency for advanced analytics
- Python proficiency for automation
- Python proficiency for forecasting models
- Track record of implementing WFM solutions
- Track record of contributing to WFM solutions
- Experience with system migrations or new platform rollouts
- Experience with LLM APIs (OpenAI, Gemini, Anthropic)
- AI-driven automation and insights
- Familiarity with contact center technologies
- Familiarity with workforce management platforms
- Background in building flexible workforce models
- Background in optimizing flexible workforce models
- Experience with hybrid, BPO, or gig economy workforce models
- No picture with application
- No age with application
Aufgaben
- Deliver accurate workforce planning and forecasting
- Support budget planning with data-driven models
- Contribute to flexible workforce management setup
- Leverage AI for enhanced forecasting accuracy
- Optimize staffing efficiency using analytics
- Develop and maintain workforce models
- Create and update reporting frameworks
- Identify trends and inefficiencies
- Improve operational performance
- Partner with Care Operations teams
- Collaborate with BPO partners
- Work with cross-functional stakeholders
- Ensure optimal resource allocation
- Provide analytical support for capacity planning
- Support scheduling and SLA adherence
- Contribute to WFM process evolution
- Maintain WFM tools and best practices
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Google Sheets
- Excel
- AI
- automation
- SQL
- Python
- LLM APIs
- OpenAI
- Gemini
- Anthropic
- WFM solutions
- contact center technologies
- workforce management platforms
Benefits
Flexibles Arbeiten
- Hybrid working approach
- Work from anywhere (30 days/year)
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
GetYourGuide
Branche
Tourism
Beschreibung
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Noch nicht perfekt?
- GetYourGuide
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