Moss
Senior Commerical Data Analyst(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
ANAngi
Lead Analyst, Customer Service Analytics(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Analyzing customer service data for home services industry, optimizing workflows with CSAT, NPS, CES, ART, AHT, and FCR. 8+ years data analytics experience required. Hybrid work, temporary work from abroad policy.
Anforderungen
- Bachelor's or Master's degree in relevant field
- 8+ years data analytics experience
- Customer service platforms experience (Salesforce plus)
- Customer service analytics tools proficiency
- Strong analytical skills
- Structuring, analyzing, interpreting large datasets
- Generating insights from data
- Implementing strategies for business outcomes
- Excellent communication skills
- Excellent stakeholder management skills
- Presenting complex data clearly
- People management experience (plus)
- AI tools experience (plus)
- Data visualization tools proficiency
- Analytics tools proficiency
- Customer-centric industries experience
- Customer experience improvement focus
Aufgaben
- Analyze customer service data to enhance customer experience
- Identify customer pain points from feedback and complaints
- Measure and improve service levels using CSAT, NPS, CES, ART, AHT, and FCR
- Optimize operational workflows for speed and quality
- Prioritize resource allocation for inbound and outbound tasks
- Guide workforce planning for debt collection and customer retention
- Implement AI-driven solutions to streamline data analysis
- Conduct proactive and reactive experiment analyses
- Provide actionable recommendations based on statistical results
- Evaluate outcomes to suggest process, product, and personnel improvements
- Monitor KPIs for operational success, including AHT, cycle times, and satisfaction scores
- Report actionable insights to senior management
- Support data-driven decision making for departmental goals
- Mentor direct reports and identify professional development needs
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- Looker
- SQL
- Python
- Cursor
- Claude Code
Benefits
Flexibles Arbeiten
- Hybrid work environment
Sonstige Zulagen
- Hybrid allowance
Workation & Sabbatical
- Temporary work from abroad policy
Team Events & Ausflüge
- Regular team and social events
Boni & Prämien
- Referral bonus
Sonstige Vorteile
- Location-dependent benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Angi erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ANAngi
Lead Analyst, Customer Service Analytics(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Analyzing customer service data for home services industry, optimizing workflows with CSAT, NPS, CES, ART, AHT, and FCR. 8+ years data analytics experience required. Hybrid work, temporary work from abroad policy.
Anforderungen
- Bachelor's or Master's degree in relevant field
- 8+ years data analytics experience
- Customer service platforms experience (Salesforce plus)
- Customer service analytics tools proficiency
- Strong analytical skills
- Structuring, analyzing, interpreting large datasets
- Generating insights from data
- Implementing strategies for business outcomes
- Excellent communication skills
- Excellent stakeholder management skills
- Presenting complex data clearly
- People management experience (plus)
- AI tools experience (plus)
- Data visualization tools proficiency
- Analytics tools proficiency
- Customer-centric industries experience
- Customer experience improvement focus
Aufgaben
- Analyze customer service data to enhance customer experience
- Identify customer pain points from feedback and complaints
- Measure and improve service levels using CSAT, NPS, CES, ART, AHT, and FCR
- Optimize operational workflows for speed and quality
- Prioritize resource allocation for inbound and outbound tasks
- Guide workforce planning for debt collection and customer retention
- Implement AI-driven solutions to streamline data analysis
- Conduct proactive and reactive experiment analyses
- Provide actionable recommendations based on statistical results
- Evaluate outcomes to suggest process, product, and personnel improvements
- Monitor KPIs for operational success, including AHT, cycle times, and satisfaction scores
- Report actionable insights to senior management
- Support data-driven decision making for departmental goals
- Mentor direct reports and identify professional development needs
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- Looker
- SQL
- Python
- Cursor
- Claude Code
Benefits
Flexibles Arbeiten
- Hybrid work environment
Sonstige Zulagen
- Hybrid allowance
Workation & Sabbatical
- Temporary work from abroad policy
Team Events & Ausflüge
- Regular team and social events
Boni & Prämien
- Referral bonus
Sonstige Vorteile
- Location-dependent benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Angi erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Angi
Branche
Other
Beschreibung
Angi connects homeowners with reliable pros for home services, facilitating over 300 million projects worldwide.
Noch nicht perfekt?
- Moss
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