GetYourGuide
Senior Systems Designer(m/w/x)
Vollzeitmit HomeofficeSenior
Zürich
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GEGetYourGuide
Senior UX Manager (Payments, Checkout & Post-Booking)(m/w/x)
Zürich
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading a UX team of 6 on payments, checkout, and post-booking services for a global travel platform. 8+ years of team leadership and B2C product experience required. Annual growth budget, work from anywhere 30 days/year.
Anforderungen
- 8+ years leading and managing a team of 4-6 designers for consumer products
- 4+ years as design manager leading designers for 2 complex verticals
- Experience in fast-paced environments, solving ambiguity with design thinking
- Ability to take projects from zero to one
- Past experience as senior designer on B2C product experiences
- Experience with test and algo-driven products
- Deep understanding of experimentation-driven design process
- Top-notch design craft and ability to rapidly ideate concepts
- Top communication skills to articulate and defend design decisions
- Ability to influence product strategies while balancing vision and execution
- Entrepreneurial mindset, ability to navigate ambiguity, drive clarity
- Ability to bring user, technology, and business together into actionable roadmap
- Communicating with multiple levels of stakeholders, including senior leadership
- Experience working in GenAi-driven products
- Experience in Fintech, marketplace or support domains
- Experience scaling design teams at mid to late-stage startup
Aufgaben
- Lead a team of 3 designers, 2 content designers, and 1 researcher
- Manage customer experience for payments, checkout, and post-booking services
- Improve conversion, payment reliability, post-booking NPS, and customer support efficiency
- Collaborate with PM, engineering, research, risk, compliance, data analytics, and support ops
- Solve technical complexities in payments, anti-fraud, and regulatory requirements
- Address ambiguous service challenges like guest issues, refund resolution, and cross-timezone support
- Promote best-in-class experiments, data-driven design, and rapid optimization
- Coach team members for excellence in delivery and personal growth
- Maintain high standards for operational excellence and compliance
- Identify UX risks affecting financial transactions and support
- Participate in critical design reviews, resolving trade-offs between security, legal, customer needs, and speed-to-market
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Flexibles Arbeiten
- Work from anywhere (30 days/year)
- Hybrid working approach
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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GEGetYourGuide
Senior UX Manager (Payments, Checkout & Post-Booking)(m/w/x)
Zürich
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading a UX team of 6 on payments, checkout, and post-booking services for a global travel platform. 8+ years of team leadership and B2C product experience required. Annual growth budget, work from anywhere 30 days/year.
Anforderungen
- 8+ years leading and managing a team of 4-6 designers for consumer products
- 4+ years as design manager leading designers for 2 complex verticals
- Experience in fast-paced environments, solving ambiguity with design thinking
- Ability to take projects from zero to one
- Past experience as senior designer on B2C product experiences
- Experience with test and algo-driven products
- Deep understanding of experimentation-driven design process
- Top-notch design craft and ability to rapidly ideate concepts
- Top communication skills to articulate and defend design decisions
- Ability to influence product strategies while balancing vision and execution
- Entrepreneurial mindset, ability to navigate ambiguity, drive clarity
- Ability to bring user, technology, and business together into actionable roadmap
- Communicating with multiple levels of stakeholders, including senior leadership
- Experience working in GenAi-driven products
- Experience in Fintech, marketplace or support domains
- Experience scaling design teams at mid to late-stage startup
Aufgaben
- Lead a team of 3 designers, 2 content designers, and 1 researcher
- Manage customer experience for payments, checkout, and post-booking services
- Improve conversion, payment reliability, post-booking NPS, and customer support efficiency
- Collaborate with PM, engineering, research, risk, compliance, data analytics, and support ops
- Solve technical complexities in payments, anti-fraud, and regulatory requirements
- Address ambiguous service challenges like guest issues, refund resolution, and cross-timezone support
- Promote best-in-class experiments, data-driven design, and rapid optimization
- Coach team members for excellence in delivery and personal growth
- Maintain high standards for operational excellence and compliance
- Identify UX risks affecting financial transactions and support
- Participate in critical design reviews, resolving trade-offs between security, legal, customer needs, and speed-to-market
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Flexibles Arbeiten
- Work from anywhere (30 days/year)
- Hybrid working approach
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
GetYourGuide
Branche
Tourism
Beschreibung
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Noch nicht perfekt?
- GetYourGuide
Senior Systems Designer(m/w/x)
Vollzeitmit HomeofficeSeniorZürich - GetYourGuide
Engineering Manager, Checkout(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenZürich - DEPT®
Teamlead Visual Design / UI Design(m/w/x)
Vollzeitmit HomeofficeSeniorZürich - deCircle
UX / UI Designer(m/w/x)
VollzeitRemoteBerufserfahrenZürich - Scaled Agile Inc
UI/UX Designer(m/w/x)
Vollzeit/TeilzeitFreelancemit HomeofficeBerufserfahrenZürich