SAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Walldorf
Neuer Job?Nejo!
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SASAP
Senior Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Guiding customers through SAP Supply Chain transformations and managing complex engagements. 7+ years in Sales, Pre-Sales, or Services required. 4-day work week, company car for private use.
Anforderungen
- Bachelor's or master's degree; MBA or related post-Bachelor qualification advantageous
- 7+ years' experience in Sales, Pre-Sales, Services or Solution/Product Management
- 5+ years' Supply Chain Management experience is a plus
- Deep program and project management experience, including business process transformation and re-engineering
- Senior-level or operational experience managing complex customer engagements
- Excellent Customer Engagement experience, including territory plan development, target setting, escalation management and people management
- Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
- Fluent German and English language skills mandatory
Aufgaben
- Guide customers through their Supply Chain journey
- Ensure customer satisfaction and retention
- Build strong relationships with customers
- Define go-to-market and engagement strategies
- Manage target account objectives
- Mitigate churn risk
- Manage the renewal cycle
- Ensure visibility of renewal data
- Set realistic stretch targets for upsell and cross-sell
- Develop an adoption plan for customer solutions
- Increase solution consumption within the portfolio
- Engage as a trusted advisor
- Conduct business reviews with customers
- Identify critical customer accounts
- Utilize escalation channels to senior management
- Work with Product Marketing on audience engagement
- Set stretch targets for customer references
- Support other CSMs in identifying target references
- Collaborate with peers on cross-Solution Area strategies
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Sonstige Vorteile
- Great benefits
- Equal Employment Opportunity
- Accessibility accommodations
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SASAP
Senior Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Guiding customers through SAP Supply Chain transformations and managing complex engagements. 7+ years in Sales, Pre-Sales, or Services required. 4-day work week, company car for private use.
Anforderungen
- Bachelor's or master's degree; MBA or related post-Bachelor qualification advantageous
- 7+ years' experience in Sales, Pre-Sales, Services or Solution/Product Management
- 5+ years' Supply Chain Management experience is a plus
- Deep program and project management experience, including business process transformation and re-engineering
- Senior-level or operational experience managing complex customer engagements
- Excellent Customer Engagement experience, including territory plan development, target setting, escalation management and people management
- Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
- Fluent German and English language skills mandatory
Aufgaben
- Guide customers through their Supply Chain journey
- Ensure customer satisfaction and retention
- Build strong relationships with customers
- Define go-to-market and engagement strategies
- Manage target account objectives
- Mitigate churn risk
- Manage the renewal cycle
- Ensure visibility of renewal data
- Set realistic stretch targets for upsell and cross-sell
- Develop an adoption plan for customer solutions
- Increase solution consumption within the portfolio
- Engage as a trusted advisor
- Conduct business reviews with customers
- Identify critical customer accounts
- Utilize escalation channels to senior management
- Work with Product Marketing on audience engagement
- Set stretch targets for customer references
- Support other CSMs in identifying target references
- Collaborate with peers on cross-Solution Area strategies
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Sonstige Vorteile
- Great benefits
- Equal Employment Opportunity
- Accessibility accommodations
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
SAP
Branche
IT
Beschreibung
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Noch nicht perfekt?
- SAP
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