Roche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Vollzeitnur vor OrtSenior
Risch-Rotkreuz
Neuer Job?Nejo!
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RORoche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Risch-Rotkreuz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
In this role, you will tackle product complaints and enhance quality by developing procedures, analyzing issues, and collaborating with teams. Your day-to-day responsibilities will involve investigating cases, mentoring new employees, and ensuring compliance with quality standards.
Anforderungen
- Bachelor's in life sciences or related fields
- Advanced degree in Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences
- 3 years of work experience in technical product support, research and development, technical customer support, product complaint handling or related function
- Proficiency in technical writing
- Proficiency in English with strong communication and intercultural skills
- Hands-on experience
- Industry experience with Customer Support, field technical support, and face-to-face customer support and training
- Solid critical thinking and problem solving skills with a positive and creative attitude
- Collaborative mindset and ability to manage stakeholder relationships
- Good laboratory practices
- Good communication skills: verbal, writing, presentation, technical writing
Aufgaben
- Act as an escalation point for non-routine product complaints
- Develop and update complaint and inspection procedures
- Maintain and analyze problem logs to identify recurring issues
- Document and track contact information for complaints
- Report issues in accordance with company guidelines and regulations
- Collaborate with internal groups to address product inquiries
- Handle and resolve individual cases per ISO Quality System requirements
- Conduct investigations and experimental design for case resolution
- Perform data analysis to resolve product quality issues
- Ensure comprehensive risk assessments for quality issues
- Communicate quality-related information to relevant organizations
- Collaborate with global/local functions to derive case measures
- Support product teams with case information for documentation updates
- Participate in onboarding and mentoring new employees
- Contribute to knowledge transfer for new products
- Create and approve notifications for laboratory compliance
- Ensure efficient laboratory organization and equipment inspections
- Support audits, inspections, and quality reviews
- Contribute to CAPA tasks for product quality enhancement
- Provide guidance to less experienced colleagues
- Act as a proxy for the Principal role when needed
- Optimize processes to increase quality and efficiency standards
Berufserfahrung
3 Jahre
Ausbildung
Bachelor-AbschlussODERMaster-Abschluss
Sprachen
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Roche Diagnostics Int. AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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RORoche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Risch-Rotkreuz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
In this role, you will tackle product complaints and enhance quality by developing procedures, analyzing issues, and collaborating with teams. Your day-to-day responsibilities will involve investigating cases, mentoring new employees, and ensuring compliance with quality standards.
Anforderungen
- Bachelor's in life sciences or related fields
- Advanced degree in Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences
- 3 years of work experience in technical product support, research and development, technical customer support, product complaint handling or related function
- Proficiency in technical writing
- Proficiency in English with strong communication and intercultural skills
- Hands-on experience
- Industry experience with Customer Support, field technical support, and face-to-face customer support and training
- Solid critical thinking and problem solving skills with a positive and creative attitude
- Collaborative mindset and ability to manage stakeholder relationships
- Good laboratory practices
- Good communication skills: verbal, writing, presentation, technical writing
Aufgaben
- Act as an escalation point for non-routine product complaints
- Develop and update complaint and inspection procedures
- Maintain and analyze problem logs to identify recurring issues
- Document and track contact information for complaints
- Report issues in accordance with company guidelines and regulations
- Collaborate with internal groups to address product inquiries
- Handle and resolve individual cases per ISO Quality System requirements
- Conduct investigations and experimental design for case resolution
- Perform data analysis to resolve product quality issues
- Ensure comprehensive risk assessments for quality issues
- Communicate quality-related information to relevant organizations
- Collaborate with global/local functions to derive case measures
- Support product teams with case information for documentation updates
- Participate in onboarding and mentoring new employees
- Contribute to knowledge transfer for new products
- Create and approve notifications for laboratory compliance
- Ensure efficient laboratory organization and equipment inspections
- Support audits, inspections, and quality reviews
- Contribute to CAPA tasks for product quality enhancement
- Provide guidance to less experienced colleagues
- Act as a proxy for the Principal role when needed
- Optimize processes to increase quality and efficiency standards
Berufserfahrung
3 Jahre
Ausbildung
Bachelor-AbschlussODERMaster-Abschluss
Sprachen
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Roche Diagnostics Int. AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Roche Diagnostics Int. AG
Branche
Healthcare
Beschreibung
The company is dedicated to advancing science and ensuring access to healthcare for everyone, with a focus on innovative diagnostics solutions.
Noch nicht perfekt?
- Roche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Vollzeitnur vor OrtSeniorRisch-Rotkreuz - Roche Diagnostics Int. AG
Regulatory Affairs Project Manager(m/w/x)
Vollzeitnur vor OrtSeniorRisch-Rotkreuz - Abbott
Account Manager - Molecular Diagnostics(m/w/x)
Vollzeitnur vor OrtSeniorBaar - Roche
Lab Technician(m/w/x)
VollzeitBefristeter Vertragnur vor OrtManagementRisch-Rotkreuz - Roche
Internship for MSc students in natural science, biotechnology, project management(m/w/x)
VollzeitPraktikumnur vor OrtRisch-Rotkreuz