1001 Amadeus GmbH
Service Delivery Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Erding
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101001 Amadeus GmbH
Senior IT Service Delivery Manager – Munich Airport Operations(m/w/x)
Erding
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Managing IT service delivery and operational governance for Munich Airport. People management and ITIL process knowledge required. Health benefits, bonus, and flexible working model.
Anforderungen
- Proven IT service delivery/management experience
- Demonstrable people management experience
- Strong working knowledge of ITIL processes
- Experience producing service performance reporting, KPIs, roadmaps
- Excellent stakeholder management and communication skills
- Supplier/vendor management experience
- Strong analytical and problem-solving capability
- Comfortable in fast-paced environment
- Eligible for security clearance
- Commuting distance of Munich Airport and Erding
- Proficiency in English and German
- ITIL Foundation (or equivalent) desirable
- Experience with service management tools desirable
- Change delivery experience beneficial
Aufgaben
- Lead daily IT service delivery and continuous improvement
- Ensure service performance and customer experience
- Manage operational governance and supplier relationships
- Directly manage a team of service and support professionals
- Ensure consistent service performance against SLAs
- Lead incident, request, and problem management
- Drive root-cause analysis and preventative actions
- Own service reporting and operational dashboards
- Communicate performance, risks, and improvement actions
- Run regular service reviews with business areas and technical teams
- Translate business needs into actionable backlog and priorities
- Coordinate change and release activities
- Minimize disruption and improve service stability
- Develop and maintain service documentation
- Create runbooks, support models, and knowledge articles
- Champion continual service improvement initiatives
- Optimize processes, automate tasks, and enhance customer experience
- Ensure compliance with security, governance, and regulatory requirements
- Provide direction, coaching, and support to team members
- Create a culture of accountability, learning, and customer focus
- Set objectives and manage team performance
- Conduct regular 1:1s, appraisals, and development plans
- Identify skills gaps and deliver training
- Mentor and share knowledge to strengthen team capability
- Support recruitment, onboarding, and retention
- Promote effective cross-team collaboration
- Build strong relationships with business stakeholders
- Act as a trusted point of contact for service performance
- Manage third-party service partners
- Conduct service reviews and handle escalations
- Ensure contract and SLA adherence
- Develop and implement improvement plans
- Maintain an effective escalation path
- Communicate during major incidents and service-impacting events
- Support budgeting, forecasting, and cost management
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
Benefits
Attraktive Vergütung
- Attractive compensation packages
Boni & Prämien
- Bonus
Sonstige Vorteile
- Caregiving benefits
Gesundheits- & Fitnessangebote
- Health benefits
Flexibles Arbeiten
- Flexible working model
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 1001 Amadeus GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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101001 Amadeus GmbH
Senior IT Service Delivery Manager – Munich Airport Operations(m/w/x)
Erding
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Managing IT service delivery and operational governance for Munich Airport. People management and ITIL process knowledge required. Health benefits, bonus, and flexible working model.
Anforderungen
- Proven IT service delivery/management experience
- Demonstrable people management experience
- Strong working knowledge of ITIL processes
- Experience producing service performance reporting, KPIs, roadmaps
- Excellent stakeholder management and communication skills
- Supplier/vendor management experience
- Strong analytical and problem-solving capability
- Comfortable in fast-paced environment
- Eligible for security clearance
- Commuting distance of Munich Airport and Erding
- Proficiency in English and German
- ITIL Foundation (or equivalent) desirable
- Experience with service management tools desirable
- Change delivery experience beneficial
Aufgaben
- Lead daily IT service delivery and continuous improvement
- Ensure service performance and customer experience
- Manage operational governance and supplier relationships
- Directly manage a team of service and support professionals
- Ensure consistent service performance against SLAs
- Lead incident, request, and problem management
- Drive root-cause analysis and preventative actions
- Own service reporting and operational dashboards
- Communicate performance, risks, and improvement actions
- Run regular service reviews with business areas and technical teams
- Translate business needs into actionable backlog and priorities
- Coordinate change and release activities
- Minimize disruption and improve service stability
- Develop and maintain service documentation
- Create runbooks, support models, and knowledge articles
- Champion continual service improvement initiatives
- Optimize processes, automate tasks, and enhance customer experience
- Ensure compliance with security, governance, and regulatory requirements
- Provide direction, coaching, and support to team members
- Create a culture of accountability, learning, and customer focus
- Set objectives and manage team performance
- Conduct regular 1:1s, appraisals, and development plans
- Identify skills gaps and deliver training
- Mentor and share knowledge to strengthen team capability
- Support recruitment, onboarding, and retention
- Promote effective cross-team collaboration
- Build strong relationships with business stakeholders
- Act as a trusted point of contact for service performance
- Manage third-party service partners
- Conduct service reviews and handle escalations
- Ensure contract and SLA adherence
- Develop and implement improvement plans
- Maintain an effective escalation path
- Communicate during major incidents and service-impacting events
- Support budgeting, forecasting, and cost management
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
Benefits
Attraktive Vergütung
- Attractive compensation packages
Boni & Prämien
- Bonus
Sonstige Vorteile
- Caregiving benefits
Gesundheits- & Fitnessangebote
- Health benefits
Flexibles Arbeiten
- Flexible working model
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 1001 Amadeus GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
1001 Amadeus GmbH
Branche
IT
Beschreibung
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment.
Noch nicht perfekt?
- 1001 Amadeus GmbH
Service Delivery Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenErding - Airbus Defence and Space GmbH
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Vollzeitnur vor OrtSeniorTaufkirchen, Ottobrunn - amd.sigma strategic airport development GmbH
Senior Manager Strategic Airport Planning(m/w/x)
Vollzeit/Teilzeitnur vor OrtSeniorFreising - Airbus Defence and Space GmbH
Senior Project Manager for Mission Operations(m/w/x)
Vollzeitnur vor OrtSeniorMünchen, Taufkirchen, Ottobrunn - Airbus Defence and Space GmbH
Senior Business Analyst - IT Infrastructure Demand Management(m/w/x)
Vollzeitnur vor OrtSeniorMünchen, Taufkirchen, Ottobrunn