Parametric Technology GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahren
München
Neuer Job?Nejo!
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PAParametric Technology GmbH
Senior Customer Success manager(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Driving adoption of IoT and AR solutions for industrial clients. 4+ years enterprise software account management experience required. Hybrid work, 4-day work week.
Anforderungen
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years customer success, account management, or related role experience in technology/software industry
- Strong background in enterprise software account management
- Strong understanding of PTC products/services or ability to learn complex technical solutions
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated, proactive, and able to work independently and in a team
- Ability to manage multiple priorities and projects simultaneously
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Aufgaben
- Define and track customer KPIs
- Demonstrate value of PTC solutions
- Review customer progress regularly
- Provide insights and recommendations
- Develop strong customer relationships
- Maintain long-lasting customer relationships
- Act as primary customer contact
- Address customer needs and concerns
- Guide new customers through onboarding
- Ensure smooth solution implementation
- Conduct customer training sessions
- Educate customers on product features
- Educate customers on best practices
- Advocate for customer needs internally
- Collaborate with internal teams
- Monitor customer health proactively
- Identify potential customer issues
- Identify opportunities for customer improvement
- Provide timely customer solutions
- Enhance customer experience
- Drive customer renewals
- Identify upsell opportunities
- Expand customer accounts
- Gather customer feedback
- Analyze customer feedback for trends
- Identify areas for improvement
- Share insights with product team
- Influence product development
- Maintain customer interaction records
- Maintain customer activity records
- Maintain customer progress records
- Prepare customer health reports
- Prepare customer satisfaction reports
- Prepare success metrics reports
Berufserfahrung
- 4 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- PTC products
- CRM software
- customer success tools
- PLM
- CAD
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parametric Technology GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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PAParametric Technology GmbH
Senior Customer Success manager(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Driving adoption of IoT and AR solutions for industrial clients. 4+ years enterprise software account management experience required. Hybrid work, 4-day work week.
Anforderungen
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years customer success, account management, or related role experience in technology/software industry
- Strong background in enterprise software account management
- Strong understanding of PTC products/services or ability to learn complex technical solutions
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated, proactive, and able to work independently and in a team
- Ability to manage multiple priorities and projects simultaneously
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Aufgaben
- Define and track customer KPIs
- Demonstrate value of PTC solutions
- Review customer progress regularly
- Provide insights and recommendations
- Develop strong customer relationships
- Maintain long-lasting customer relationships
- Act as primary customer contact
- Address customer needs and concerns
- Guide new customers through onboarding
- Ensure smooth solution implementation
- Conduct customer training sessions
- Educate customers on product features
- Educate customers on best practices
- Advocate for customer needs internally
- Collaborate with internal teams
- Monitor customer health proactively
- Identify potential customer issues
- Identify opportunities for customer improvement
- Provide timely customer solutions
- Enhance customer experience
- Drive customer renewals
- Identify upsell opportunities
- Expand customer accounts
- Gather customer feedback
- Analyze customer feedback for trends
- Identify areas for improvement
- Share insights with product team
- Influence product development
- Maintain customer interaction records
- Maintain customer activity records
- Maintain customer progress records
- Prepare customer health reports
- Prepare customer satisfaction reports
- Prepare success metrics reports
Berufserfahrung
- 4 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- PTC products
- CRM software
- customer success tools
- PLM
- CAD
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parametric Technology GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Parametric Technology GmbH
Branche
IT
Beschreibung
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
Noch nicht perfekt?
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Vollzeitnur vor OrtSeniorMünchen