Beschreibung

As a (Senior) Customer Success Manager, you will play a pivotal role in helping customers successfully adopt the logistics platform, fostering relationships, and driving digital transformation while identifying growth opportunities.

Anforderungen

• •2+ years of experience in a customer-facing role
• •Experience in fast-paced environments
• •Experience in a B2B SaaS company
• •Problem-solving skills in a creative and effective way
• •Strong teamwork skills
• •Distinct analytical skills and high self-organization
• •Business fluent in German and English
• •Curiosity and eagerness to learn

Aufgaben

• •Manage a diverse set of customers
• •Act as a strategic advisor to customers
• •Build and maintain trusting relationships with customers
• •Develop project champions and identify key stakeholders
• •Ensure TradeLink is adopted across the organization
• •Enable digital transformation through change management
• •Take ownership of customers' roll-out processes
• •Identify and articulate user requirements for product development
• •Proactively identify up-selling and cross-selling opportunities
• •Collaborate with the sales team to evaluate and confirm opportunities

Benefits