OneTrust
Senior Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSenior
München
Neuer Job?Nejo!
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TATanium
Senior Customer Success Manager(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Customer success for an AI-driven endpoint intelligence platform at an autonomous IT platform provider, advocating for client needs. Endpoint security, incident response, or systems management experience, with consulting skills, preferred. 5 days volunteer time off.
Anforderungen
- BA/BS or equivalent experience (preferred)
- 7+ years experience in Customer Success, Account Management, Sales, Renewals, or Service Management/Professional Services (SaaS preferred)
- Experience in Endpoint Security, Support/Troubleshooting, Incident Response, Systems Management, or Utility Scripting
- Ability to master new concepts, technologies, and Tanium platform/modules
- Consulting and project management skills; strategic relationship building
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)
- Highly organized self-starter; comfort with ambiguity
- Curiosity and willingness to learn from others
- Willingness to contribute ideas for customer/Tanium goals
- Eagerness to demonstrate customer value and ROI
- Eagerness to learn technology foundations and advise on Tanium
- Strong communication and intuitive listening skills
- Professionalism, insightfulness, and values-driven approach
- Motivation to solve tough IT problems
Aufgaben
- Provide effective solutions to customer issues.
- Utilize technical expertise and internal resources.
- Advocate for customer needs.
- Share customer feedback with internal teams.
- Communicate customer use cases internally.
- Ensure customer success and retention.
- Conduct proactive health checks and improvement plans.
- Provide product training to customers.
- Develop and share technical best practices.
- Understand customer complexity and segmentation.
- Drive Tanium platform adoption and expansion.
- Overcome obstacles to technology implementation.
- Contribute to strategic customer plans.
- Execute strategies and tactics with the account team.
- Increase customer ROI and expand solution areas.
- Develop and maintain customer relationships.
- Align solutions with customer business needs.
- Drive customer adoption and value.
- Create customer value plans.
- Track customer actions, risks, and enhancements.
- Update internal data systems.
- Contribute to Executive Business Reviews.
- Collaborate with sales and engineering teams.
- Contribute to internal practice development.
- Drive maturity and improvement of Customer Success.
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Tanium
- bash
- PowerShell
- VBScript
- Python
Benefits
Mehr Urlaubstage
- 5 days volunteer time off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Tanium erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Vollzeitnur vor OrtBerufserfahrenMünchen - Wind River
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TATanium
Senior Customer Success Manager(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Customer success for an AI-driven endpoint intelligence platform at an autonomous IT platform provider, advocating for client needs. Endpoint security, incident response, or systems management experience, with consulting skills, preferred. 5 days volunteer time off.
Anforderungen
- BA/BS or equivalent experience (preferred)
- 7+ years experience in Customer Success, Account Management, Sales, Renewals, or Service Management/Professional Services (SaaS preferred)
- Experience in Endpoint Security, Support/Troubleshooting, Incident Response, Systems Management, or Utility Scripting
- Ability to master new concepts, technologies, and Tanium platform/modules
- Consulting and project management skills; strategic relationship building
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)
- Highly organized self-starter; comfort with ambiguity
- Curiosity and willingness to learn from others
- Willingness to contribute ideas for customer/Tanium goals
- Eagerness to demonstrate customer value and ROI
- Eagerness to learn technology foundations and advise on Tanium
- Strong communication and intuitive listening skills
- Professionalism, insightfulness, and values-driven approach
- Motivation to solve tough IT problems
Aufgaben
- Provide effective solutions to customer issues.
- Utilize technical expertise and internal resources.
- Advocate for customer needs.
- Share customer feedback with internal teams.
- Communicate customer use cases internally.
- Ensure customer success and retention.
- Conduct proactive health checks and improvement plans.
- Provide product training to customers.
- Develop and share technical best practices.
- Understand customer complexity and segmentation.
- Drive Tanium platform adoption and expansion.
- Overcome obstacles to technology implementation.
- Contribute to strategic customer plans.
- Execute strategies and tactics with the account team.
- Increase customer ROI and expand solution areas.
- Develop and maintain customer relationships.
- Align solutions with customer business needs.
- Drive customer adoption and value.
- Create customer value plans.
- Track customer actions, risks, and enhancements.
- Update internal data systems.
- Contribute to Executive Business Reviews.
- Collaborate with sales and engineering teams.
- Contribute to internal practice development.
- Drive maturity and improvement of Customer Success.
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Tanium
- bash
- PowerShell
- VBScript
- Python
Benefits
Mehr Urlaubstage
- 5 days volunteer time off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Tanium erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Tanium
Branche
IT
Beschreibung
Tanium delivers real-time cloud-based endpoint management and security, securing over 32M endpoints globally.
Noch nicht perfekt?
- OneTrust
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Vollzeitnur vor OrtBerufserfahrenIsmaning