Beschreibung

In this role, you will drive the success of ServiceNow's CRM Solutions by engaging with key accounts, developing sales strategies, and collaborating with various teams. Your day-to-day responsibilities will involve building relationships with C-suite executives and presenting innovative solutions to enhance customer experiences.

Anforderungen

• •Experience in leveraging AI in work processes
• •Deep experience in solution sales within CRM or related fields
• •Understanding of CRM, CX or CSM business processes
• •Experience leading virtual or matrixed teams
• •Ability to understand macro-level business IT needs
• •8+ years of sales experience in complex software solutions
• •Deep industry knowledge of Travel, Transport and Logistics
• •Experience establishing trusted relationships with clients
• •Ability to produce new business and negotiate deals
• •Ability to thrive in a fast-paced environment
• •Willingness to go above and beyond to win
• •Ability to communicate complex issues simply
• •Ability to forge strong business relationships
• •Excellent communication and presentation skills

Aufgaben

• •Oversee market success of ServiceNow's CRM Solutions
• •Engage assigned accounts to create new business and pipeline
• •Manage executive relationships for assigned accounts
• •Lead and collaborate with virtual teams across various functions
• •Develop and deploy territory resources in Travel, Transport & Logistics
• •Create a sales strategy and regional sales plan for assigned accounts
• •Build relationships with C-suite personas across CRM products
• •Arrange and conduct initial discussions and position meetings with executives
• •Collaborate with Solution Consulting to deliver product demonstrations
• •Develop a roadmap to enhance customer experience
• •Act as a trusted advisor on Customer Engagement & Operations roadmap
• •Own and lead CRM opportunities while collaborating with Core Sales Teams
• •Present CRM Workflows offering to prospects and at industry events
• •Articulate customer success strategies to streamline presentations
• •Qualify prospects and develop new sales opportunities
• •Manage sales processes and close opportunities
• •Ensure ongoing account management for customer satisfaction