Neuer Job?Nejo!

Die KI-Suchmaschine für Jobs

AI
Aircall
vor 13 Tagen

Scale Customer Engineer, DACH Market(m/w/x)

Berlin
Vollzeitmit HomeofficeJunior
AI/ML

Beschreibung

In this role, you will lead engaging onboarding webinars and provide personalized support to ensure customers quickly adopt Aircall's features. Proactive monitoring and collaboration with teams will enhance the customer experience and streamline their journey.

Lass KI die perfekten Jobs für dich finden!

Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.

Anforderungen

  • •Customer orientation
  • •Clear and confident communication
  • •Comfort with group onboarding and 1:1 conversations
  • •Focus on simplifying concepts for customers
  • •Execution excellence
  • •Highly organized with session management skills
  • •Excellent documentation and CRM hygiene
  • •Reliability in following structured processes
  • •Technical learning ability
  • •Quick learning of SaaS product configurations
  • •Comfort with experimentation and testing
  • •Confidence in translating product knowledge
  • •Data and tool fluency
  • •Use of health scores and dashboards
  • •Proficiency with CRMs and onboarding tools
  • •Understanding of onboarding impact measurement
  • •Commercial awareness
  • •Recognition of onboarding influence on renewals
  • •Ability to spot early risk signals
  • •Comfort in supporting value conversations
  • •Collaboration and influence skills
  • •Smooth collaboration with AMs and Support
  • •Sharing insights to improve onboarding content
  • •Positive and constructive partnership
  • •1–3 years in a customer-facing SaaS role
  • •Experience interacting with customers regularly
  • •Comfort managing multiple customers
  • •Confidence in presenting over video
  • •Familiarity with CRM and ticketing tools
  • •Motivation to help customers adopt technology

Berufserfahrung

1 - 3 Jahre

Aufgaben

  • •Deliver onboarding webinars for SMB/Core customers
  • •Assist customers with basic configuration during ad-hoc calls
  • •Provide best-practice guidance for early setup blockers
  • •Monitor customer portfolio health and usage signals weekly
  • •Conduct targeted outreach to ensure customer progress
  • •Serve as a technical guide for Account Managers
  • •Explain workflows and product configurations clearly
  • •Coordinate customer escalations with Support and Product teams
  • •Maintain consistent updates and aligned expectations during issues
  • •Collaborate with cross-functional teams to enhance onboarding
  • •Share insights to improve onboarding content and resources

Tools & Technologien

CRM systemsonboarding toolscustomer success platformswebinar toolsticketing toolsvirtual meeting tools

Sprachen

Englisch – verhandlungssicher

Benefits

Flexibles Arbeiten

  • •Work-life balance

Weiterbildungsangebote

  • •Fast-learning environment

Lockere Unternehmenskultur

  • •Strong team spirit
  • •Cosmopolitan and multicultural mindset
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Aircall erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
100+ Ähnliche Jobs in Berlin
  • Aircall

    Associate Customer Success Manager(m/w/x)

    Vollzeitmit HomeofficeBerufserfahren
    Berlin
  • Aircall

    Digital Customer Success Manager, DACH Market(m/w/x)

    Vollzeitmit HomeofficeBerufserfahren
    Berlin
  • Aircall

    Solutions Engineer - DACH & UKI Market(m/w/x)

    Vollzeitmit HomeofficeSenior
    Berlin
  • Secfix

    Customer Success Manager(m/w/x)

    VollzeitRemoteJunior
    Berlin
  • deepset GmbH

    Value Engineer - DACH(m/w/x)

    Vollzeitmit HomeofficeSenior
    Berlin, Hamburg, Bremen
100+ Alle ähnlichen Jobs ansehen
Jetzt bewerben