Beschreibung

In this strategic leadership role, you will oversee quality performance throughout the project lifecycle, ensuring compliance and operational excellence while driving continuous improvement and customer satisfaction.

Anforderungen

• •University degree in Engineering, Quality Management, or related field
• •At least 10 years of experience in strategic and international quality roles
• •Strong expertise in certification processes, risk management, and quality standards
• •Proven experience in COPQ management, customer complaints, and field quality support
• •Familiarity with quality tools and methods like Six Sigma, FMEA, 8D, and statistical problem solving
• •Demonstrated ability to lead cross-functional and international teams
• •High level of customer orientation, resilience, and professionalism in handling escalations
• •Excellent communication, analytical, and stakeholder management skills
• •Hands-on mentality with strategic foresight to drive quality as a business enabler

Aufgaben

• •Develop a high-performing functional organization aligned with project business needs
• •Act as a strategic partner to engineering, operations, and product management
• •Define and implement quality assurance processes across the project lifecycle
• •Ensure compliance with regulatory, customer, and certification requirements
• •Lead certification and risk management activities
• •Oversee technical documentation and align quality standards with project tenders
• •Manage the Customer Complaint and Resolution Process (CCRP)
• •Ensure timely resolution and root cause analysis of customer complaints
• •Monitor and reduce the Cost of Poor Quality (COPQ)
• •Manage warranty topics and develop guidelines for quality cost avoidance
• •Define and monitor quality standards for installation and commissioning
• •Drive root cause analysis and continuous improvement projects
• •Share best practices across local and global teams
• •Drive feedback loops with customers and partners for improvement opportunities
• •Lead partner quality audits and onboarding processes
• •Develop structured certification and qualification processes
• •Create and maintain dashboards to track key quality indicators
• •Leverage data analytics to identify trends and support decision-making

Tools & Technologien