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ZAZalando

Principal Service Design P&O(m/w/x)

Berlin
Vollzeitmit HomeofficeSenior
AI/ML

Designing and optimizing people processes for fashion e-commerce, focusing on employee experience and engagement. 8+ years of service design experience required. Employee shares program, 40% off fashion and beauty products.

Anforderungen

  • Bachelor’s degree in Design, Anthropology, Human Resources, or related field (Master’s preferred)
  • 8+ years of service design experience
  • Proven track record of leading continuous improvement projects in P&O or employee experience
  • Enhancing employee services and engagement
  • Tech-savvy with P&O technology platforms expertise
  • Expertise in automation or AI tools for user experience enhancement
  • High ownership and bias for action
  • Drive for continuous improvement
  • Ability to work independently and in teams
  • Ability to dive into complex challenges
  • Persistent pursuit of goals with big picture awareness
  • Effective communication with stakeholders at all levels
  • Fluent in English
  • German and other European languages considered an advantage
  • Experience with P&O Consulting is a plus
  • Experience with Product Management is a plus
  • Experience with project management tools is a plus
  • Certification in process improvement methodologies (e.g., Six Sigma, Lean) is a plus
  • Encouraged to apply even if not meeting every requirement

Aufgaben

  • Transform organizational processes for seamless, impactful people experiences
  • Collaborate with P&O leaders, Process Excellence Consultants, and tech teams
  • Design and optimize processes to improve employee experience and engagement
  • Implement technology solutions to enhance process efficiency and user satisfaction
  • Guide cross-functional teams to elevate process excellence and align with business goals
  • Identify and solve problems by analyzing root causes and crafting data-driven solutions
  • Champion process standardization and continuous improvement through best practices
  • Lead complex, strategic projects from start to finish, driving impactful change
  • Build strong relationships and communicate compelling strategies to influence decision-makers
  • Empower teams with expert guidance and foster a culture of innovation and high performance

Berufserfahrung

  • 8 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischfließend
  • DeutschGrundkenntnisse
  • SpanischGrundkenntnisse

Tools & Technologien

  • HRIS
  • Applicant Tracking System
  • automation or AI tools
  • project management tools
  • Six Sigma
  • Lean

Benefits

Attraktive Vergütung

  • Employee shares program

Mitarbeiterrabatte

  • 40% off fashion and beauty products
  • 30% off Lounge by Zalando
  • Discounts from external partners

Sinnstiftende Arbeit

  • 2 paid volunteering days

Flexibles Arbeiten

  • Hybrid working model
  • Up to 60% remote per week

Workation & Sabbatical

  • Work from abroad up to 30 days

Mehr Urlaubstage

  • 27 days of vacation

Sonstige Vorteile

  • Relocation assistance

Familienfreundlichkeit

  • Family services

Gesundheits- & Fitnessangebote

  • Health and wellbeing options

Mentale Gesundheitsförderung

  • Mental health support

Weiterbildungsangebote

  • Training platform

Mentoring & Coaching

  • Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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