Hyundai Motor Europe GmbH
Marketing Performance Analyst(m/w/x)
Vollzeitmit HomeofficeSenior
Offenbach am Main
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
HYHyundai Motor Europe GmbH
Ownership Experience Analytics Manager(m/w/x)
Offenbach am Main
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Improving end-to-end customer journeys across European markets by unifying insights. International CX program leadership experience required. Flexible hours, hybrid work, car sharing.
Anforderungen
- Bachelor's degree in Economics, Business, Marketing or related
- Affinity and knowledge of data analytics, including AI
- Advanced Excel and PowerPoint skills
- Familiarity with CX tools (e.g., Medallia, SPSS, mTAB)
- Experience leading CX programs internationally
- Experience in Customer Journey, NPS, VOC, Aftersales, Product/Service Management
- Understanding of customer service, aftersales, dealership environments
- Analytical and conceptual skills, translating insights to action
- Communication and stakeholder management skills
- Experience driving key KPIs (NPS, VoC, retention)
Aufgaben
- Drive seamless ownership experience across European markets
- Act as central interface between Customer Experience, Aftersales, and Digital Services
- Unify customer insights and strengthen operational excellence
- Align cross-functional teams to improve end-to-end ownership journey
- Lead end-to-end customer experience management
- Optimize customer journeys and handle complaints
- Collaborate cross-functionally for CX improvement
- Ensure consistent KPI frameworks and data integrity
- Benchmark and set clear performance targets across markets and dealer networks
- Oversee CX platforms and digital transformation
- Develop HCX and onboard new business units
- Enhance tools like Medallia and VOC systems
- Deliver insights and performance reporting
- Analyze trends and monitor NSC performance
- Support strategic decision-making with structured reporting
- Evaluate and implement innovative technologies
- Lead testing of new modules
- Accelerate automation initiatives (e.g., AI, Power Automate, call center solutions)
Berufserfahrung
- 7 - 10 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Excel
- PowerPoint
- Medallia
- SPSS
- mTAB
- AI
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid working policy
Weiterbildungsangebote
- Continued learning
- Professional development
Firmenwagen
- Car sharing
- Lease mobility program
Gratis oder Vergünstigte Mahlzeiten
- Complimentary daily lunch
- Subsidized breakfast options
Gesundheits- & Fitnessangebote
- Complimentary fitness facility
- Sporting clubs
Lockere Unternehmenskultur
- International working environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Hyundai Motor Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HYHyundai Motor Europe GmbH
Ownership Experience Analytics Manager(m/w/x)
Offenbach am Main
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Improving end-to-end customer journeys across European markets by unifying insights. International CX program leadership experience required. Flexible hours, hybrid work, car sharing.
Anforderungen
- Bachelor's degree in Economics, Business, Marketing or related
- Affinity and knowledge of data analytics, including AI
- Advanced Excel and PowerPoint skills
- Familiarity with CX tools (e.g., Medallia, SPSS, mTAB)
- Experience leading CX programs internationally
- Experience in Customer Journey, NPS, VOC, Aftersales, Product/Service Management
- Understanding of customer service, aftersales, dealership environments
- Analytical and conceptual skills, translating insights to action
- Communication and stakeholder management skills
- Experience driving key KPIs (NPS, VoC, retention)
Aufgaben
- Drive seamless ownership experience across European markets
- Act as central interface between Customer Experience, Aftersales, and Digital Services
- Unify customer insights and strengthen operational excellence
- Align cross-functional teams to improve end-to-end ownership journey
- Lead end-to-end customer experience management
- Optimize customer journeys and handle complaints
- Collaborate cross-functionally for CX improvement
- Ensure consistent KPI frameworks and data integrity
- Benchmark and set clear performance targets across markets and dealer networks
- Oversee CX platforms and digital transformation
- Develop HCX and onboard new business units
- Enhance tools like Medallia and VOC systems
- Deliver insights and performance reporting
- Analyze trends and monitor NSC performance
- Support strategic decision-making with structured reporting
- Evaluate and implement innovative technologies
- Lead testing of new modules
- Accelerate automation initiatives (e.g., AI, Power Automate, call center solutions)
Berufserfahrung
- 7 - 10 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Excel
- PowerPoint
- Medallia
- SPSS
- mTAB
- AI
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid working policy
Weiterbildungsangebote
- Continued learning
- Professional development
Firmenwagen
- Car sharing
- Lease mobility program
Gratis oder Vergünstigte Mahlzeiten
- Complimentary daily lunch
- Subsidized breakfast options
Gesundheits- & Fitnessangebote
- Complimentary fitness facility
- Sporting clubs
Lockere Unternehmenskultur
- International working environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Hyundai Motor Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Hyundai Motor Europe GmbH
Branche
Automotive
Beschreibung
The company leads in automotive innovation and strategic market research to enhance customer understanding and product development.
Noch nicht perfekt?
- Hyundai Motor Europe GmbH
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Vollzeitmit HomeofficeSeniorOffenbach am Main - Hyundai Motor Europe GmbH
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Vollzeitmit HomeofficeSeniorOffenbach am Main - Hyundai Motor Europe GmbH
LCV Business & Channel Strategy Manager(m/w/x)
Vollzeitmit HomeofficeSeniorOffenbach am Main - Hyundai Motor Europe GmbH
Experiential Marketing Manager(m/w/x)
Vollzeitmit HomeofficeSeniorOffenbach am Main - Hyundai Motor Europe GmbH
Supply Planning & Business Management Manager(m/w/x)
Vollzeitmit HomeofficeSeniorOffenbach am Main