Beschreibung

In this dynamic role, you will keep operations running smoothly, tackling everything from process improvements to client issues, all while ensuring the Founder can focus on strategy and growth.

Anforderungen

• •3+ years in agencies or consulting
• •Structured, organised, reliable
• •Love for operations, checklists, and processes
• •Ability to manage many tasks and projects efficiently
• •Clear communication and follow-through
• •Experience in digital agencies or consulting (2-5 years, senior level)
• •Calm and practical during busy times
• •Digitally savvy, comfortable with Google Tools, PM software, automation, AI
• •Strong understanding of the digital domain (web development, digital marketing) is an advantage
• •Attention to detail
• •Experience in Swiss business environment, including regulations and obligations of a Swiss AG
• •Mother tongue DE, fluent in CH-DE and EN

Aufgaben

• •Handle day-to-day people requests
• •Improve processes based on incoming issues
• •Support recruitment and resourcing decisions
• •Run check-ins and follow-ups
• •Lead project debriefs to capture learnings
• •Resolve small client issues before escalation
• •Coordinate urgent solutions
• •Review proposals for structure and quality
• •Prepare offers based on input from the Founder
• •Provide input on projects and special cases
• •Collaborate with the Head of Delivery on deadlines and scope clarity
• •Work with the Head of Client Relations on client health and satisfaction
• •Engage with Technical Advisors on service quality and innovation
• •Organize processes and systems
• •Manage documents, tools, and reporting
• •Approve smaller payments and internal expenses
• •Review the Founder’s calendar and align priorities
• •Identify and fix operational gaps
• •Enhance internal processes across finance and delivery
• •Ensure consistent and predictable company operations
• •Conduct process compliance checks

Tools & Technologien

Benefits