Sonar
Manager - Major Incident Management(m/w/x)
VollzeitRemoteSenior
Bochum, Genf
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SOSonar
Manager - Major Incident Management(m/w/x)
Genf
VollzeitRemoteSenior
AI/ML
Nejo KI-Zusammenfassung
Leading incident prevention, response, and learning for AI-powered developer tools. 5-8 years managing operational teams and critical incidents required. 27+ PTO days, 60% pension contribution.
Anforderungen
- 5-8 years managing teams delivering Incident/Problem Management
- People management experience leading operational/incident teams
- Defining operational metrics and building reporting
- Strong understanding of ITIL or similar service management frameworks
- Leading critical incidents under pressure with clarity
- Establishing or maturing post-incident review practices
- Familiarity with Atlassian products and ITSM platforms
- Experience using or developing AI tooling for outage resolution
- Excellent written and verbal communication skills in English
Aufgaben
- Own incident prevention, response, and learning
- Lead Incident, Change, and Problem Management programs
- Apply a risk-based framework to prioritize efforts
- Define operational health metrics
- Maintain operational health metrics
- Report on operational health metrics
- Deliver regular operational reporting to leadership
- Surface systemic patterns in reporting
- Surface unresolved follow-ups in reporting
- Surface areas of elevated risk with recommendations
- Coach and develop Major Incident Managers
- Set clear expectations for incident command
- Set clear expectations for stakeholder communication
- Set clear expectations for post-incident follow-through
- Own the Post-Incident Review process
- Ensure blameless, high-quality post-incident analysis
- Turn post-incident findings into prioritized problem records
- Turn post-incident findings into measurable improvements
- Own the Change Management process
- Continuously improve the Change Management process
- Balance delivery speed with risk reduction
- Establish clear change classification standards
- Establish clear change approval standards
- Establish clear change review standards
- Partner with Engineering, Product, Security, and Mission Control
- Align on risk appetite
- Reduce time to mitigation
- Ensure change governance supports product roadmap
- Use incident data to identify recurring failures
- Use problem data to identify weak controls
- Use change data to identify systemic causes
- Drive prioritization of corrective actions based on strategic impact
Berufserfahrung
- 5 - 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- Atlassian products
- Jira Service Management
- Confluence
- Statuspage
- AI tooling
Benefits
Mehr Urlaubstage
- 27 PTO days
- Additional PTO days based on seniority
Betriebliche Altersvorsorge
- 60% pension contribution
- 13.5% to 15.5% savings contribution
Attraktive Vergütung
- 2% risk contribution
Parkplatz & Pendelvorteile
- Carpooling
Öffi Tickets
- 60% refund of annual transportation subscription
Team Events & Ausflüge
- Annual kick-off event
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sonar erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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VP of Engineering(m/w/x)
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SOSonar
Manager - Major Incident Management(m/w/x)
Genf
VollzeitRemoteSenior
AI/ML
Nejo KI-Zusammenfassung
Leading incident prevention, response, and learning for AI-powered developer tools. 5-8 years managing operational teams and critical incidents required. 27+ PTO days, 60% pension contribution.
Anforderungen
- 5-8 years managing teams delivering Incident/Problem Management
- People management experience leading operational/incident teams
- Defining operational metrics and building reporting
- Strong understanding of ITIL or similar service management frameworks
- Leading critical incidents under pressure with clarity
- Establishing or maturing post-incident review practices
- Familiarity with Atlassian products and ITSM platforms
- Experience using or developing AI tooling for outage resolution
- Excellent written and verbal communication skills in English
Aufgaben
- Own incident prevention, response, and learning
- Lead Incident, Change, and Problem Management programs
- Apply a risk-based framework to prioritize efforts
- Define operational health metrics
- Maintain operational health metrics
- Report on operational health metrics
- Deliver regular operational reporting to leadership
- Surface systemic patterns in reporting
- Surface unresolved follow-ups in reporting
- Surface areas of elevated risk with recommendations
- Coach and develop Major Incident Managers
- Set clear expectations for incident command
- Set clear expectations for stakeholder communication
- Set clear expectations for post-incident follow-through
- Own the Post-Incident Review process
- Ensure blameless, high-quality post-incident analysis
- Turn post-incident findings into prioritized problem records
- Turn post-incident findings into measurable improvements
- Own the Change Management process
- Continuously improve the Change Management process
- Balance delivery speed with risk reduction
- Establish clear change classification standards
- Establish clear change approval standards
- Establish clear change review standards
- Partner with Engineering, Product, Security, and Mission Control
- Align on risk appetite
- Reduce time to mitigation
- Ensure change governance supports product roadmap
- Use incident data to identify recurring failures
- Use problem data to identify weak controls
- Use change data to identify systemic causes
- Drive prioritization of corrective actions based on strategic impact
Berufserfahrung
- 5 - 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- Atlassian products
- Jira Service Management
- Confluence
- Statuspage
- AI tooling
Benefits
Mehr Urlaubstage
- 27 PTO days
- Additional PTO days based on seniority
Betriebliche Altersvorsorge
- 60% pension contribution
- 13.5% to 15.5% savings contribution
Attraktive Vergütung
- 2% risk contribution
Parkplatz & Pendelvorteile
- Carpooling
Öffi Tickets
- 60% refund of annual transportation subscription
Team Events & Ausflüge
- Annual kick-off event
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sonar erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Sonar
Branche
IT
Beschreibung
Sonar helps prevent code quality and security issues, enhancing developer productivity with AI-driven tools.
Noch nicht perfekt?
- Sonar
Manager - Major Incident Management(m/w/x)
VollzeitRemoteSeniorBochum, Genf - IATA
Manager, Cloud Engineering(m/w/x)
Vollzeitmit HomeofficeManagementLe Grand-Saconnex - Sonar
Engineering Manager(m/w/x)
VollzeitRemoteSeniorGenf - Proton
Engineering Director(m/w/x)
Vollzeitmit HomeofficeSeniorGenf - Sonar
VP of Engineering(m/w/x)
VollzeitRemoteManagementGenf