Lead Expert Customer Care for Health, Nutrition & Care, EMEA(m/w/x)

Beschreibung

You will lead a specialist team to master the Order-to-Cash process, ensuring seamless service across EMEA while collaborating with internal partners to drive operational excellence and growth.

Anforderungen

• •Degree in supply chain, logistics, business administration, or related field
• •3–5 years experience in customer service or order management
• •Experience leading or supervising teams
• •People‑first, inclusive, and coaching‑oriented mindset
• •Strong knowledge of SAP (SD module) and Microsoft applications
• •Familiarity with Incoterms and OTIF‑related processes
• •Excellent communication in English and German
• •Proficiency in at least one additional language
• •Solution‑oriented, accurate, and customer‑focused working style
• •Ability to build partnerships and drive continuous improvement

Aufgaben

• •Lead and develop Customer Care Specialists
• •Foster an inclusive and high-performing culture
• •Optimize the end-to-end Order-to-Cash process
• •Manage order intake and exception handling
• •Resolve customer complaints and operational issues
• •Strengthen partnerships with Sales and Supply Chain
• •Collaborate with Finance and Commercial teams
• •Apply standardized processes across EMEA markets
• •Ensure adherence to regulatory requirements
• •Drive operational stability using data insights
• •Implement corrective and preventive actions
• •Uphold SHE guidelines and safety standards
• •Manage process risks and compliance practices

Tools & Technologien

Benefits