Frontify
Senior Implementation Consultant(m/w/x)
Vollzeitmit HomeofficeSenior
Sankt Gallen
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FRFrontify
Head of Customer Support(m/w/x)
Sankt Gallen
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Building global SaaS support strategy with AI and automation for brand asset management. 6+ years SaaS support/post-sales experience required. 25 days annual leave, parental and family care leave.
Anforderungen
- Remote work from Switzerland
- 6+ years SaaS support/post-sales experience
- 3+ years team leadership experience
- Experience building/transforming support functions
- Experience managing experienced teams
- Fostering growth, collaboration, innovation culture
- Genuine customer experience instinct
- Systems thinking and root cause problem solving
- Deployed AI/automation in support operations
- Collaborating with Product and Commercial teams
- Clear, confident communication skills
- Fluent English
- German language skills (plus)
- Encouraged to apply even if not all boxes ticked
Aufgaben
- Define and build global support strategy
- Lead and develop a global team of ten
- Coach team lead to manage sub-team independently
- Elevate support with systems, strategy, and infrastructure
- Evolve support model with AI, automation, and human expertise
- Establish principles for high-quality, scalable support
- Balance efficiency, quality, and customer trust
- Deepen feedback loops between Customer Support, Product, and Engineering
- Translate customer insights into roadmap decisions
- Build scalable knowledge infrastructure
- Foster culture of documentation and knowledge-sharing
- Define and evolve key performance metrics
- Make support performance and learnings visible
- Partner with Product, Engineering, and Commercial teams
- Represent support at leadership level
- Ensure support's strategic role in company scaling
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Benefits
Großzügige Elternzeit
- Parental leave
Familienfreundlichkeit
- Family care leave
Sonstige Vorteile
- Bereavement leave
- Accident insurance
Sonstige Zulagen
- Paid educational days off
- Wellbeing allowance
- Learning and development allowance
- Home office setup budget
Mentale Gesundheitsförderung
- Paid wellbeing days off
Parkplatz & Pendelvorteile
- Commuter allowance
Betriebliche Altersvorsorge
- Pension fund contributions
Mitarbeiterrabatte
- Exclusive perks and discounts
Workation & Sabbatical
- Workation up to 45 days per year
Team Events & Ausflüge
- Summer company meet-up
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Frontify erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Sankt Gallen
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Building global SaaS support strategy with AI and automation for brand asset management. 6+ years SaaS support/post-sales experience required. 25 days annual leave, parental and family care leave.
Anforderungen
- Remote work from Switzerland
- 6+ years SaaS support/post-sales experience
- 3+ years team leadership experience
- Experience building/transforming support functions
- Experience managing experienced teams
- Fostering growth, collaboration, innovation culture
- Genuine customer experience instinct
- Systems thinking and root cause problem solving
- Deployed AI/automation in support operations
- Collaborating with Product and Commercial teams
- Clear, confident communication skills
- Fluent English
- German language skills (plus)
- Encouraged to apply even if not all boxes ticked
Aufgaben
- Define and build global support strategy
- Lead and develop a global team of ten
- Coach team lead to manage sub-team independently
- Elevate support with systems, strategy, and infrastructure
- Evolve support model with AI, automation, and human expertise
- Establish principles for high-quality, scalable support
- Balance efficiency, quality, and customer trust
- Deepen feedback loops between Customer Support, Product, and Engineering
- Translate customer insights into roadmap decisions
- Build scalable knowledge infrastructure
- Foster culture of documentation and knowledge-sharing
- Define and evolve key performance metrics
- Make support performance and learnings visible
- Partner with Product, Engineering, and Commercial teams
- Represent support at leadership level
- Ensure support's strategic role in company scaling
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Benefits
Großzügige Elternzeit
- Parental leave
Familienfreundlichkeit
- Family care leave
Sonstige Vorteile
- Bereavement leave
- Accident insurance
Sonstige Zulagen
- Paid educational days off
- Wellbeing allowance
- Learning and development allowance
- Home office setup budget
Mentale Gesundheitsförderung
- Paid wellbeing days off
Parkplatz & Pendelvorteile
- Commuter allowance
Betriebliche Altersvorsorge
- Pension fund contributions
Mitarbeiterrabatte
- Exclusive perks and discounts
Workation & Sabbatical
- Workation up to 45 days per year
Team Events & Ausflüge
- Summer company meet-up
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Frontify erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Frontify
Branche
IT
Beschreibung
The company provides a brand platform that helps teams organize digital assets, collaborate on projects, and create engaging campaigns.
Noch nicht perfekt?
- Frontify
Senior Implementation Consultant(m/w/x)
Vollzeitmit HomeofficeSeniorSankt Gallen - Frontify
Engineering Team Lead - Brand Fundamentals(m/w/x)
VollzeitRemoteSeniorSankt Gallen - Frontify
Senior Product Manager - Analytics & Platform(m/w/x)
Vollzeitmit HomeofficeSeniorSankt Gallen - Frontify
Senior DevOps Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorSankt Gallen - Frontify
Graduate Product Operations Associate(m/w/x)
Vollzeitmit HomeofficeKeine AngabeSankt Gallen