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NONovo Nordisk

Director, Customer Engagements & Operations(m/w/x)

Mainz
VollzeitVor OrtSenior

Strategic planning and execution excellence for customer engagement department, using data-driven insights to challenge affiliate strategy in chronic disease treatment. Master's degree in Business Admin, Economics, Marketing, Data Analytics, or related field required. International project scope, advanced analytics tools.

Anforderungen

  • Strategic leadership
  • Deep market expertise
  • Courage to challenge
  • Analytical rigor for customer excellence
  • Master's degree in Business Admin, Economics, Marketing, Data Analytics, or related field
  • In-depth understanding of German pharmaceutical market dynamics
  • Proven experience in leadership, managing interdisciplinary teams, business strategy
  • Experience leading customer excellence for strategic business objectives
  • Strong understanding of strategic planning, performance metrics, operational optimization
  • Analytical mindset, urgency for data-driven decisions, actionable insights
  • Excellent leadership skills: motivating, delegating, team building
  • Excellent communication, collaboration, cross-functional teamwork, constructive challenging
  • Fluency in German and English

Aufgaben

  • Lead and develop the Customer Engagement & Operations department.
  • Provide strategic planning for the department.
  • Drive execution excellence with data-driven insights.
  • Challenge affiliate strategy and execution.
  • Participate in designing and building affiliate strategy.
  • Generate critical insights for the commercial agenda.
  • Foresee actions to mitigate uncertainty.
  • Maximize commercial opportunities.
  • Design recommendations with commercial heads.
  • Adjust tactical plans based on data insights.
  • Lead development and implementation of sales incentives.
  • Align incentives with business objectives.
  • Drive sales performance across various channels.
  • Orchestrate advancement of the omnichannel strategy.
  • Integrate digital and physical channels seamlessly.
  • Oversee customer care operations.
  • Capture insights for customer journey personalization.
  • Optimize the customer journey across channels.
  • Represent Germany's business needs in global forums.

Berufserfahrung

  • ca. 4 - 6 Jahre

Ausbildung

  • Master-Abschluss

Sprachen

  • Deutschverhandlungssicher
  • Englischverhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Novo Nordisk erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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