Insider One
Account Director - DACH(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
AIAircall
Director - Account Management DACH(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Driving NRR for DACH region, focusing on renewals, expansion, and churn prevention for an AI-powered communications platform. Leading and developing the Account Management team through a commercial transition, with hiring responsibilities within 90 days, required. 4-day work week, personal development budget.
Anforderungen
- Proven track record leading commercial Account Management or post-sale teams in B2B SaaS
- Direct ownership of NRR, renewal rate, and expansion targets
- Experience running a team through a meaningful model transition
- Hired and developed individual contributors in high-growth environment
- Strong operating discipline
- Build pipeline views leadership can rely on
- Hold team to high standards
- Comfortable at intersection of people leadership and customer engagement
- Coach team and show up when it counts
- Fluent in German
- Fluent in English
- Experience positioning AI-powered SaaS products
- Experience with voice automation or conversation intelligence
- Familiarity with DACH SMB and Mid-Market segment
- Familiarity with specific buying dynamics of DACH SMB and Mid-Market
- Prior exposure to post-sale function transitioning from GRR to NRR model
- Experience in multi-area EMEA structure
- Regional accountability in EMEA structure
Aufgaben
- Own NRR for DACH, including renewals, expansion, churn prevention, and upsell pipeline
- Lead, coach, and develop the AM team through the CSM-to-commercial transition
- Hire and onboard additional AMs within the first 90 days
- Run day-to-day operations while building the team
- Promote AI Voice Agent and AI Assist Pro as primary expansion products
- Build team’s ability to conduct commercial AI conversations and close deals with measurable ROI
- Set standards for pipeline generation, renewal processes, risk management, and coaching
- Engage in strategic accounts to accelerate relationships and deals
- Partner with DACH Account Executives on handovers and expansion opportunities
- Represent DACH AM perspective in cross-functional forums and contribute to EMEA-wide best practices
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- B2B SaaS
- AI-powered SaaS
- voice automation
- conversation intelligence
Benefits
Attraktive Vergütung
- Competitive salary package
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Aircall erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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AIAircall
Director - Account Management DACH(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Driving NRR for DACH region, focusing on renewals, expansion, and churn prevention for an AI-powered communications platform. Leading and developing the Account Management team through a commercial transition, with hiring responsibilities within 90 days, required. 4-day work week, personal development budget.
Anforderungen
- Proven track record leading commercial Account Management or post-sale teams in B2B SaaS
- Direct ownership of NRR, renewal rate, and expansion targets
- Experience running a team through a meaningful model transition
- Hired and developed individual contributors in high-growth environment
- Strong operating discipline
- Build pipeline views leadership can rely on
- Hold team to high standards
- Comfortable at intersection of people leadership and customer engagement
- Coach team and show up when it counts
- Fluent in German
- Fluent in English
- Experience positioning AI-powered SaaS products
- Experience with voice automation or conversation intelligence
- Familiarity with DACH SMB and Mid-Market segment
- Familiarity with specific buying dynamics of DACH SMB and Mid-Market
- Prior exposure to post-sale function transitioning from GRR to NRR model
- Experience in multi-area EMEA structure
- Regional accountability in EMEA structure
Aufgaben
- Own NRR for DACH, including renewals, expansion, churn prevention, and upsell pipeline
- Lead, coach, and develop the AM team through the CSM-to-commercial transition
- Hire and onboard additional AMs within the first 90 days
- Run day-to-day operations while building the team
- Promote AI Voice Agent and AI Assist Pro as primary expansion products
- Build team’s ability to conduct commercial AI conversations and close deals with measurable ROI
- Set standards for pipeline generation, renewal processes, risk management, and coaching
- Engage in strategic accounts to accelerate relationships and deals
- Partner with DACH Account Executives on handovers and expansion opportunities
- Represent DACH AM perspective in cross-functional forums and contribute to EMEA-wide best practices
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- B2B SaaS
- AI-powered SaaS
- voice automation
- conversation intelligence
Benefits
Attraktive Vergütung
- Competitive salary package
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Aircall erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Aircall
Branche
IT
Beschreibung
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.
Noch nicht perfekt?
- Insider One
Account Director - DACH(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Appinio
Account Manager(m/w/x)
VollzeitRemoteBerufserfahrenHamburg, Berlin, München - Leapsome
German-speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - WongDoody
Director Account Management / Client Service(m/w/x)
Vollzeitmit HomeofficeSeniorStuttgart, Berlin, Düsseldorf - Agicap
Account Executive DACH - Mid-Market(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin