Desktop Support Engineer(m/w/x)

Beschreibung

You will ensure seamless operations by providing comprehensive technical support for the Geneva and remote offices, from managing trading apps to building custom tools for the team.

Anforderungen

• •Five years experience as Senior Desktop Support
• •Experience supporting Microsoft environments and M365
• •Experience working with EUC networks
• •Experience managing Active Directory and Intune
• •Experience working with telephony systems
• •Experience supporting audio visual technologies
• •Knowledge of virtual environments
• •Experience supporting trading applications
• •Understanding of cloud technologies
• •Good understanding of MAC OS
• •Collaborative and inclusive communication skills
• •Beneficial experience with PowerShell
• •Advantageous automation creation experiences
• •Good project management understanding
• •Experience working with external vendors
• •Bachelor of Science or related IT qualifications
• •Customer Service and white glove support orientation
• •Strong verbal and written communication
• •Technically minded with excellent triage skills
• •Highly responsive, energetic and enthusiastic
• •Capability of prioritizing tasks and deadlines
• •Structured and rigorous approach
• •Good management under pressure
• •Excellent judgment and attention to detail
• •Flexibility and availability out of hours
• •Team player with high personal integrity
• •Automation mindset and self-starter

Aufgaben

• •Provide daily desktop support for Geneva and remote offices
• •Support end-user hardware, software, telephony, and printers
• •Install and maintain Windows 11 and M365 Office
• •Configure workstations and macOS environments
• •Support trading and market data applications like Bloomberg
• •Manage onboarding tasks including account creation and desk setups
• •Build and deploy PCs, laptops, and mobile devices
• •Administer iPhones and various office hardware
• •Deploy applications via SCCM, Intune, and MDM tools
• •Analyze incidents to drive continuous service improvements
• •Design custom internal tools for help desk empowerment
• •Document technical standards and follow established procedures
• •Work on a shift rotation including on-call requirements

Tools & Technologien