Frontify
Engineering Team Lead - Brand Fundamentals(m/w/x)
VollzeitRemoteSenior
Sankt Gallen
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FRFrontify
Customer Support Team Lead(m/w/x)
Sankt Gallen
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading global customer support for a brand platform, shaping strategy and operational excellence with a multi-regional team. 5+ years leading multi-regional SaaS support teams required. 5 weeks holiday, paid educational/well-being days, and home office setup budget.
Anforderungen
- 8+ years of experience in SaaS customer support
- 5+ years in leadership roles managing multi-regional or global teams
- Proven experience scaling support operations
- Experience implementing 24/7 models, self-service strategies, and structured feedback loops with Product
- Skill in balancing people leadership with operational strategy
- Passion for knowledge as a product
- Strong analytical and systems thinking
- Excellent communication and collaboration skills
- Energized by transformation and streamlining complexity
- Fluency in English
Aufgaben
- Set and champion a global support strategy
- Lead and develop a high-performing team across EMEA and the US
- Create clear growth paths and structured upskilling programs
- Shape operational excellence with the Support Ops Manager
- Model leadership through action and operational discipline
- Co-own the tooling and reporting ecosystem
- Lead data-driven decision-making with key metrics
- Translate customer signals into product insights
- Collaborate cross-functionally to create cohesive customer experiences
- Foster a global support culture aligned on values and standards
- Drive continuous evolution through AI and process innovation
- Shape a unified global culture celebrating regional strengths
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Paid educational days off
- Home office setup budget
Mentale Gesundheitsförderung
- Paid well-being days off
Sonstige Vorteile
- Localized benefits
Team Events & Ausflüge
- Invite to summer company meet-up
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Frontify erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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FRFrontify
Customer Support Team Lead(m/w/x)
Sankt Gallen
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading global customer support for a brand platform, shaping strategy and operational excellence with a multi-regional team. 5+ years leading multi-regional SaaS support teams required. 5 weeks holiday, paid educational/well-being days, and home office setup budget.
Anforderungen
- 8+ years of experience in SaaS customer support
- 5+ years in leadership roles managing multi-regional or global teams
- Proven experience scaling support operations
- Experience implementing 24/7 models, self-service strategies, and structured feedback loops with Product
- Skill in balancing people leadership with operational strategy
- Passion for knowledge as a product
- Strong analytical and systems thinking
- Excellent communication and collaboration skills
- Energized by transformation and streamlining complexity
- Fluency in English
Aufgaben
- Set and champion a global support strategy
- Lead and develop a high-performing team across EMEA and the US
- Create clear growth paths and structured upskilling programs
- Shape operational excellence with the Support Ops Manager
- Model leadership through action and operational discipline
- Co-own the tooling and reporting ecosystem
- Lead data-driven decision-making with key metrics
- Translate customer signals into product insights
- Collaborate cross-functionally to create cohesive customer experiences
- Foster a global support culture aligned on values and standards
- Drive continuous evolution through AI and process innovation
- Shape a unified global culture celebrating regional strengths
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Paid educational days off
- Home office setup budget
Mentale Gesundheitsförderung
- Paid well-being days off
Sonstige Vorteile
- Localized benefits
Team Events & Ausflüge
- Invite to summer company meet-up
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Frontify erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Frontify
Branche
IT
Beschreibung
The company provides a brand platform that helps teams organize digital assets, collaborate on projects, and create engaging campaigns.
Noch nicht perfekt?
- Frontify
Engineering Team Lead - Brand Fundamentals(m/w/x)
VollzeitRemoteSeniorSankt Gallen - Frontify
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Vollzeitmit HomeofficeSeniorSankt Gallen - Leica Geosystems
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Vollzeitmit HomeofficeSeniorHeerbrugg - clavis IT ag
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Vollzeitmit HomeofficeSeniorHerisau