MongoDB
Customer Success Manager - German Speaking(m/w/x)
Vollzeitmit HomeofficeSenior
Hamburg
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
MOMongoDB
Customer Success Manager(m/w/x)
Hamburg
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic advisor for MongoDB AI platform, guiding customer tech strategy and value acceleration. 5+ years customer-centric role experience required. Hybrid work, 4-week workation option.
Anforderungen
- 5+ years customer-centric role experience
- Customer advocacy background and passion
- Aptitude and curiosity for technology
- High level of autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Prior database, cloud, infrastructure technology exposure
- Bilingual English and German
Aufgaben
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing their technical environment
- Recommend product features to accelerate customer value
- Collect customer feedback and identify roadblocks
- Inform internal teams on product and go-to-market improvements
- Act as a liaison between customers and product engineering
- Develop new innovative solutions with product engineering
- Contribute to the product roadmap
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans
- Mitigate risk and drive growth across customer portfolio
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align to business objectives with strategic customers
- Agree to mutual success plans with strategic customers
- Work on strategic internal projects to build Customer Success program
- Create and teach best practices to the organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to sales leadership
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth
- Interview and onboard new team members
- Ramp new team members
- Act as a leader among peers
- Run enablement sessions for team members
- Facilitate product certifications for team members
- Contribute to team meetings to foster growth
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
Tools & Technologien
- MongoDB
- databases
- cloud
- infrastructure technology
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MongoDB erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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MOMongoDB
Customer Success Manager(m/w/x)
Hamburg
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic advisor for MongoDB AI platform, guiding customer tech strategy and value acceleration. 5+ years customer-centric role experience required. Hybrid work, 4-week workation option.
Anforderungen
- 5+ years customer-centric role experience
- Customer advocacy background and passion
- Aptitude and curiosity for technology
- High level of autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Prior database, cloud, infrastructure technology exposure
- Bilingual English and German
Aufgaben
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing their technical environment
- Recommend product features to accelerate customer value
- Collect customer feedback and identify roadblocks
- Inform internal teams on product and go-to-market improvements
- Act as a liaison between customers and product engineering
- Develop new innovative solutions with product engineering
- Contribute to the product roadmap
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans
- Mitigate risk and drive growth across customer portfolio
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align to business objectives with strategic customers
- Agree to mutual success plans with strategic customers
- Work on strategic internal projects to build Customer Success program
- Create and teach best practices to the organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to sales leadership
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth
- Interview and onboard new team members
- Ramp new team members
- Act as a leader among peers
- Run enablement sessions for team members
- Facilitate product certifications for team members
- Contribute to team meetings to foster growth
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
Tools & Technologien
- MongoDB
- databases
- cloud
- infrastructure technology
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MongoDB erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
MongoDB
Branche
IT
Beschreibung
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
Noch nicht perfekt?
- MongoDB
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