Salesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - French or German Speaking(m/w/x)
Vollzeitnur vor OrtSenior
Zürich
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
40400 salesforce.com sarl
Customer Success Manager, Senior Manager - Nonprofit(m/w/x)
Zürich
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Orchestrating Salesforce Nonprofit Cloud deliverables for IT and business leaders. Minimum 7 years technical customer success or SaaS platform experience required. AI agent acceleration, balance support.
Anforderungen
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Salesforce Nonprofit Cloud or competing platform experience
- 4+ years management consulting experience
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
- Occasional travel to customer sites
- Availability for after-hour or weekend coverage
Aufgaben
- Serve as single point of customer accountability
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify potential challenges and risks in implementation
- Communicate value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers in high-severity case resolution
- Assist with timely resolution of high-severity issues
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
Benefits
Mentale Gesundheitsförderung
- Balance support
- Resources for best self
Sonstige Vorteile
- AI agent acceleration
- Reasonable accommodation during application/recruiting process
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 400 salesforce.com sarl erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
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40400 salesforce.com sarl
Customer Success Manager, Senior Manager - Nonprofit(m/w/x)
Zürich
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Orchestrating Salesforce Nonprofit Cloud deliverables for IT and business leaders. Minimum 7 years technical customer success or SaaS platform experience required. AI agent acceleration, balance support.
Anforderungen
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Salesforce Nonprofit Cloud or competing platform experience
- 4+ years management consulting experience
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
- Occasional travel to customer sites
- Availability for after-hour or weekend coverage
Aufgaben
- Serve as single point of customer accountability
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify potential challenges and risks in implementation
- Communicate value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers in high-severity case resolution
- Assist with timely resolution of high-severity issues
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
Benefits
Mentale Gesundheitsförderung
- Balance support
- Resources for best self
Sonstige Vorteile
- AI agent acceleration
- Reasonable accommodation during application/recruiting process
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 400 salesforce.com sarl erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
400 salesforce.com sarl
Branche
IT
Beschreibung
The company is the #1 AI CRM, driving customer success through innovation and technology.
Noch nicht perfekt?
- Salesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - French or German Speaking(m/w/x)
Vollzeitnur vor OrtSeniorZürich - Sprinklr Switzerland GmbH
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Vollzeitnur vor OrtSeniorZürich - Salesforce
Named Account Executive, Enterprise: Non-Profit(m/w/x)
Vollzeitnur vor OrtSeniorZürich - ServiceNow
Solution Sales Manager(m/w/x)
Vollzeitnur vor OrtSeniorZürich - PricewaterhouseCoopers AG
Manager / Senior Manager, Customer Transformation(m/w/x)
Vollzeitnur vor OrtSeniorZürich