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Customer Success Intern(m/w/x)
Managing customer lifecycle, performance metrics, and feedback campaigns at a health insurance partner for employees. Fluent German and English proficiency required. Monthly internet allowance, flexible hours, hybrid work.
Anforderungen
- Fluent German and English proficiency
- Ongoing or completed university studies
- Independent and team-oriented work style
- Proactive mindset and strategic thinking
- Clear communication of insights
- Strong attention to detail
Aufgaben
- Manage customers throughout the full lifecycle
- Prepare for business reviews and case studies
- Track and analyze performance metrics
- Run NPS campaigns and customer feedback surveys
- Coordinate customer support tickets internally
- Improve the Planhat software environment
- Evaluate and recommend new operational tools
- Create and maintain training materials
- Develop support documentation
- Handle invoicing and related administrative tasks
- Optimize customer success processes
- Implement tools for tracking OKRs
Ausbildung
- Laufendes Studium
Sprachen
- Deutsch – verhandlungssicher
- Englisch – Grundkenntnisse
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid work schedule
Sinnstiftende Arbeit
- Empowering workplace
Sonstige Zulagen
- Monthly internet allowance
Startup-Atmosphäre
- Supportive work environment
Mentale Gesundheitsförderung
- Mental health sessions
Mitarbeiterrabatte
- Health and wellness discounts
Team Events & Ausflüge
- Monthly team events
- Bi-annual team retreats
Öffi Tickets
- SBB half fare card
Mehr Urlaubstage
- 27 days paid vacation
Noch nicht perfekt?
- grapeVollzeitPraktikummit HomeofficeZürich
- Imnoo AG
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Customer Success Specialist(m/w/x)
Vollzeitmit HomeofficeJuniorZürich, Winterthur
Customer Success Intern(m/w/x)
Managing customer lifecycle, performance metrics, and feedback campaigns at a health insurance partner for employees. Fluent German and English proficiency required. Monthly internet allowance, flexible hours, hybrid work.
Anforderungen
- Fluent German and English proficiency
- Ongoing or completed university studies
- Independent and team-oriented work style
- Proactive mindset and strategic thinking
- Clear communication of insights
- Strong attention to detail
Aufgaben
- Manage customers throughout the full lifecycle
- Prepare for business reviews and case studies
- Track and analyze performance metrics
- Run NPS campaigns and customer feedback surveys
- Coordinate customer support tickets internally
- Improve the Planhat software environment
- Evaluate and recommend new operational tools
- Create and maintain training materials
- Develop support documentation
- Handle invoicing and related administrative tasks
- Optimize customer success processes
- Implement tools for tracking OKRs
Ausbildung
- Laufendes Studium
Sprachen
- Deutsch – verhandlungssicher
- Englisch – Grundkenntnisse
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid work schedule
Sinnstiftende Arbeit
- Empowering workplace
Sonstige Zulagen
- Monthly internet allowance
Startup-Atmosphäre
- Supportive work environment
Mentale Gesundheitsförderung
- Mental health sessions
Mitarbeiterrabatte
- Health and wellness discounts
Team Events & Ausflüge
- Monthly team events
- Bi-annual team retreats
Öffi Tickets
- SBB half fare card
Mehr Urlaubstage
- 27 days paid vacation
Über das Unternehmen
grape
Branche
Insurance
Beschreibung
Das Unternehmen ist ein führender Gesundheitspartner in der Versicherungsbranche und revolutioniert das traditionelle Versicherungsmodell für Arbeitnehmer.
Noch nicht perfekt?
- grape
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