HRS Group
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Köln
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HRHRS Group
Customer Experience Specialist(m/w/x)
Köln
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Operations leadership for DACH region accounts, supporting technical implementation for holiday rental hosts and travel management companies at a travel tech firm. Customer-facing experience in hospitality or TMC, with a relevant degree, preferred. Annual or multi-year bonus, mobility allowance.
Anforderungen
- Degree in Tourism, Business Administration or commercial education
- Experience in customer-facing roles, ideally hospitality or TMC
- Autonomous working style
- Self-confident appearance in front of customers
- Structured working and ability to work with data
- High level of self-motivation
- Strong orientation on results
- Ability to prioritize and align with stakeholders
- Excellent communication and solution presentation skills
- Fluency in German and English
Aufgaben
- Lead operations for assigned DACH region accounts
- Act as the primary contact for customers and travel management companies
- Support technical implementation during the delivery phase
- Manage end-to-end implementation projects for local accounts
- Provide high-quality customer support following global standards
- Identify opportunities to improve operational excellence
- Drive customer satisfaction, retention, and renewal rates
- Implement customers onto the company platform
- Ensure proper setup of products and solutions
- Plan project tasks and steer internal stakeholders
- Manage escalations and resolve complex issues
- Conduct platform trainings for booking and payment portals
- Educate customers on specific product solutions
- Provide data-driven transparency on operational health
- Define and orchestrate action plans for service deviations
- Prioritize actions based on economic impact calculations
- Collaborate with product and procurement departments for solutions
- Identify automation potential to improve working procedures
- Support special projects to standardize global support processes
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Moderne Technikausstattung
- Necessary work equipment
Sonstige Zulagen
- Mobility allowance
Boni & Prämien
- Annual or multi-year bonus
Startup-Atmosphäre
- Entrepreneurial-driven environment
- Agile and dynamic team
Sonstige Vorteile
- Personal and professional growth
Weiterbildungsangebote
- Continuous learning and retrospectives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HRHRS Group
Customer Experience Specialist(m/w/x)
Köln
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Operations leadership for DACH region accounts, supporting technical implementation for holiday rental hosts and travel management companies at a travel tech firm. Customer-facing experience in hospitality or TMC, with a relevant degree, preferred. Annual or multi-year bonus, mobility allowance.
Anforderungen
- Degree in Tourism, Business Administration or commercial education
- Experience in customer-facing roles, ideally hospitality or TMC
- Autonomous working style
- Self-confident appearance in front of customers
- Structured working and ability to work with data
- High level of self-motivation
- Strong orientation on results
- Ability to prioritize and align with stakeholders
- Excellent communication and solution presentation skills
- Fluency in German and English
Aufgaben
- Lead operations for assigned DACH region accounts
- Act as the primary contact for customers and travel management companies
- Support technical implementation during the delivery phase
- Manage end-to-end implementation projects for local accounts
- Provide high-quality customer support following global standards
- Identify opportunities to improve operational excellence
- Drive customer satisfaction, retention, and renewal rates
- Implement customers onto the company platform
- Ensure proper setup of products and solutions
- Plan project tasks and steer internal stakeholders
- Manage escalations and resolve complex issues
- Conduct platform trainings for booking and payment portals
- Educate customers on specific product solutions
- Provide data-driven transparency on operational health
- Define and orchestrate action plans for service deviations
- Prioritize actions based on economic impact calculations
- Collaborate with product and procurement departments for solutions
- Identify automation potential to improve working procedures
- Support special projects to standardize global support processes
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Moderne Technikausstattung
- Necessary work equipment
Sonstige Zulagen
- Mobility allowance
Boni & Prämien
- Annual or multi-year bonus
Startup-Atmosphäre
- Entrepreneurial-driven environment
- Agile and dynamic team
Sonstige Vorteile
- Personal and professional growth
Weiterbildungsangebote
- Continuous learning and retrospectives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
HRS Group
Branche
Hospitality
Beschreibung
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
Noch nicht perfekt?
- HRS Group
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenKöln - HRS Group
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorKöln - HRS Group
Senior Account Executive Crew(m/w/x)
Vollzeitnur vor OrtSeniorKöln, Berlin - IronMaxx Nutrition
Head of Customer Experience & Operations - Retention & Service Excellence(m/w/x)
Vollzeitnur vor OrtSeniorHürth - HRS
Global Program Manager(m/w/x)
Vollzeitnur vor OrtSeniorKöln