Novartis Pharma Schweiz AG
Capability Building Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Risch-Rotkreuz
ab CHF 96.600 - 179.400 / Jahr
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
NONovartis Pharma Schweiz AG
Customer Excellence and Capability Building Lead(m/w/x)
Risch-Rotkreuz
ab CHF 126.000 - 234.000 / Jahr
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Orchestrating standard ICE ways of working and sustaining governance for pharmaceutical customer excellence. Proven pharmaceutical industry experience in Customer Excellence or Commercial Excellence required. Personal and professional development opportunities.
Anforderungen
- Bachelor's degree in business, life sciences, or related field; advanced degree in management or operations
- Proven pharmaceutical industry experience in Customer Excellence, Commercial Excellence, Capability Building, Marketing Operations, or transformation roles
- Previous sales and marketing leadership experience is a significant advantage; Medical and V&A experience is a plus
- Strong process design, governance, and execution excellence capabilities
- Proven experience in capability needs assessment, curriculum deployment, and learning effectiveness measurement
- Experience leading diverse teams and influencing in a matrix environment
- Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model
Aufgaben
- Orchestrate standard ICE ways of working
- Sustain ICE governance, roles, and processes
- Coordinate country ICE deployment plans
- Align ICE plans with business cycles and international guidance
- Embed ICE KPIs and insights into local performance discussions
- Localize and operationalize the IPEx framework
- Ensure compliant collaboration across functions
- Track ICE and IPEx adoption and quality
- Identify gaps and lead continuous improvement
- Plan and execute ICE and IPEx upskilling trainings
- Represent the country in international ICE forums
- Provide structured updates and best practices
- Ensure actionable visibility on ICE and IPEx performance
- Lead country capability building strategy
- Translate business priorities into role-based capabilities
- Conduct continuous capability needs assessment
- Prioritize and orchestrate capability initiatives
- Manage end-to-end learning journeys
- Monitor capability adoption and effectiveness
- Adjust roadmaps based on insights
- Embed skills into routines and governance
- Provide line management to Content Activation Managers
- Lead Congresses & Events
- Ensure consistent execution standards
- Enable autonomy in day-to-day execution
- Align content activation with customer journeys
- Partner for actionable dashboards
- Lead root-cause analysis and problem solving
- Capture and share best practices
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Agility
- Cross-Functional Collaboration
- Customer Engagement
- Customer Experience
- Customer Insights
- Data Analytics
- Data Strategy
- Digital Marketing
- Marketing Strategy
- Market Research
- Media Campaigns
- Product Marketing
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Waterfall Model
Benefits
Mentoring & Coaching
- Thrive personally and professionally
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Novartis Pharma Schweiz AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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NONovartis Pharma Schweiz AG
Customer Excellence and Capability Building Lead(m/w/x)
Risch-Rotkreuz
ab CHF 126.000 - 234.000 / Jahr
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Orchestrating standard ICE ways of working and sustaining governance for pharmaceutical customer excellence. Proven pharmaceutical industry experience in Customer Excellence or Commercial Excellence required. Personal and professional development opportunities.
Anforderungen
- Bachelor's degree in business, life sciences, or related field; advanced degree in management or operations
- Proven pharmaceutical industry experience in Customer Excellence, Commercial Excellence, Capability Building, Marketing Operations, or transformation roles
- Previous sales and marketing leadership experience is a significant advantage; Medical and V&A experience is a plus
- Strong process design, governance, and execution excellence capabilities
- Proven experience in capability needs assessment, curriculum deployment, and learning effectiveness measurement
- Experience leading diverse teams and influencing in a matrix environment
- Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model
Aufgaben
- Orchestrate standard ICE ways of working
- Sustain ICE governance, roles, and processes
- Coordinate country ICE deployment plans
- Align ICE plans with business cycles and international guidance
- Embed ICE KPIs and insights into local performance discussions
- Localize and operationalize the IPEx framework
- Ensure compliant collaboration across functions
- Track ICE and IPEx adoption and quality
- Identify gaps and lead continuous improvement
- Plan and execute ICE and IPEx upskilling trainings
- Represent the country in international ICE forums
- Provide structured updates and best practices
- Ensure actionable visibility on ICE and IPEx performance
- Lead country capability building strategy
- Translate business priorities into role-based capabilities
- Conduct continuous capability needs assessment
- Prioritize and orchestrate capability initiatives
- Manage end-to-end learning journeys
- Monitor capability adoption and effectiveness
- Adjust roadmaps based on insights
- Embed skills into routines and governance
- Provide line management to Content Activation Managers
- Lead Congresses & Events
- Ensure consistent execution standards
- Enable autonomy in day-to-day execution
- Align content activation with customer journeys
- Partner for actionable dashboards
- Lead root-cause analysis and problem solving
- Capture and share best practices
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Agility
- Cross-Functional Collaboration
- Customer Engagement
- Customer Experience
- Customer Insights
- Data Analytics
- Data Strategy
- Digital Marketing
- Marketing Strategy
- Market Research
- Media Campaigns
- Product Marketing
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Waterfall Model
Benefits
Mentoring & Coaching
- Thrive personally and professionally
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Novartis Pharma Schweiz AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Novartis Pharma Schweiz AG
Branche
Pharmaceuticals
Beschreibung
The company aims to reimagine medicine to improve and extend people’s lives and strives to be the most valued and trusted medicines company.
Noch nicht perfekt?
- Novartis Pharma Schweiz AG
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Vollzeitmit HomeofficeBerufserfahrenRisch-Rotkreuzab CHF 96.600 - 179.400 / Jahr - BridgeBio Pharma
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Vollzeitmit HomeofficeBerufserfahrenRisch-Rotkreuzab CHF 102.200 - 189.800 / Jahr - AbbVie
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