Dein persönlicher KI-Karriere-Agent
CRM & Communication Manager(m/w/x)
Designing and executing data-driven CRM campaigns for customer lifecycle orchestration. 5+ years CRM and lifecycle marketing experience required. Swiss LGBTI label, Fair-ON-Pay Advanced certification.
Anforderungen
- 5+ years CRM, lifecycle marketing, or marketing automation experience
- Customer lifecycle management and journey orchestration expertise
- CRM platforms and automation tools for campaign building
- Excellent content creation and digital communication skills
- Data-driven mindset with performance analysis and optimization skills
- High execution quality, attention to detail, operational reliability
- Strong cross-functional collaboration skills
- German and English fluency
- French language skills as an advantage
Aufgaben
- Develop and optimize CRM strategy
- Drive customer engagement and retention
- Design targeted communication campaigns
- Execute data-driven communication campaigns
- Analyze customer insights
- Analyze performance metrics
- Improve customer journey
- Ensure consistent messaging
- Ensure impactful messaging
- Own lifecycle communication strategy
- Drive lifecycle communication strategy
- Plan content across owned channels
- Create content across owned channels
- Optimize content across owned channels
- Plan offers across owned channels
- Create offers across owned channels
- Optimize offers across owned channels
- Design segment-based campaigns
- Automate segment-based campaigns
- Scale segment-based campaigns
- Design trigger-based campaigns
- Automate trigger-based campaigns
- Scale trigger-based campaigns
- Own newsletter performance
- Own email performance
- Own push notification performance
- Own in-app message performance
- Own SMS performance
- Lead NPS surveys
- Lead Voice of Customer initiatives
- Turn feedback into improvements
- Define CRM KPIs
- Track CRM KPIs
- Improve CRM KPIs
- Ensure messaging aligns with CVP
- Ensure messaging aligns with Branding
- Maintain CRM documentation
- Elevate CRM best practices
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
- Französisch – Grundkenntnisse
Tools & Technologien
- CRM platforms
- marketing automation tools
Benefits
Sonstige Vorteile
- Swiss LGBTI label
Attraktive Vergütung
- Fair-ON-Pay Advanced certification
Noch nicht perfekt?
- Sunrise GmbHVollzeitnur vor OrtSeniorZürich
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CRM & Communication Manager(m/w/x)
Designing and executing data-driven CRM campaigns for customer lifecycle orchestration. 5+ years CRM and lifecycle marketing experience required. Swiss LGBTI label, Fair-ON-Pay Advanced certification.
Anforderungen
- 5+ years CRM, lifecycle marketing, or marketing automation experience
- Customer lifecycle management and journey orchestration expertise
- CRM platforms and automation tools for campaign building
- Excellent content creation and digital communication skills
- Data-driven mindset with performance analysis and optimization skills
- High execution quality, attention to detail, operational reliability
- Strong cross-functional collaboration skills
- German and English fluency
- French language skills as an advantage
Aufgaben
- Develop and optimize CRM strategy
- Drive customer engagement and retention
- Design targeted communication campaigns
- Execute data-driven communication campaigns
- Analyze customer insights
- Analyze performance metrics
- Improve customer journey
- Ensure consistent messaging
- Ensure impactful messaging
- Own lifecycle communication strategy
- Drive lifecycle communication strategy
- Plan content across owned channels
- Create content across owned channels
- Optimize content across owned channels
- Plan offers across owned channels
- Create offers across owned channels
- Optimize offers across owned channels
- Design segment-based campaigns
- Automate segment-based campaigns
- Scale segment-based campaigns
- Design trigger-based campaigns
- Automate trigger-based campaigns
- Scale trigger-based campaigns
- Own newsletter performance
- Own email performance
- Own push notification performance
- Own in-app message performance
- Own SMS performance
- Lead NPS surveys
- Lead Voice of Customer initiatives
- Turn feedback into improvements
- Define CRM KPIs
- Track CRM KPIs
- Improve CRM KPIs
- Ensure messaging aligns with CVP
- Ensure messaging aligns with Branding
- Maintain CRM documentation
- Elevate CRM best practices
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
- Französisch – Grundkenntnisse
Tools & Technologien
- CRM platforms
- marketing automation tools
Benefits
Sonstige Vorteile
- Swiss LGBTI label
Attraktive Vergütung
- Fair-ON-Pay Advanced certification
Über das Unternehmen
Sunrise GmbH
Branche
Marketing
Beschreibung
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Noch nicht perfekt?
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