ServiceNow
Senior Digital Solution Consultant(m/w/x)
Vollzeitnur vor OrtSenior
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SEServiceNow
CRM Architect(m/w/x)
München
VollzeitVor OrtBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Designing end-to-end CRM solutions with ServiceNow Industry products for enterprise customers. AI integration and CRM transformation leadership required. Support for senior VP+ stakeholders, expert advice on operations optimization.
Anforderungen
- AI integration experience
- End-to-end CRM transformation leadership
- CRM platform rollout execution
- Change management in CRM programs
- Presales Architect experience
- Solution Architect experience
- Platform Architect experience
- Principal Consultant experience
- Service management understanding
- Customer service processes understanding
- ServiceNow CSM familiarity
- ServiceNow FSM familiarity
- Willingness to learn ServiceNow
- Strategic problem-solving skills
- Project completion drive
- Excellent communication skills
- Stakeholder engagement ability
- Stakeholder influence ability
- Integration understanding
- Data models understanding
- Process automation understanding
- Technical concept communication
- Best-in-class user experience delivery
- Focus on ease of use
- Focus on logical process flows
- Focus on accessibility
- Focus on productivity
- Business process analysis
- Workflow diagram creation
- Requirement documentation
- Salesforce certifications preferred
- ServiceNow certifications preferred
Aufgaben
- Support enterprise customers throughout their ServiceNow journey
- Define business value and tailor end-to-end solution architecture
- Engage with senior VP+ stakeholders to understand goals and challenges
- Provide expert advice on optimizing operations with ServiceNow
- Design and architect solutions using ServiceNow Industry products
- Align solutions with business requirements and best practices
- Focus on service management, customer service, automation, and user experience
- Analyze current state and identify process improvement options
- Solve complex problems and improve ways of working
- Collaborate with IT, operations, business stakeholders, and product teams
- Ensure solutions are aligned with business needs
- Position effective cross-product solutions for the industry
- Develop plans for adopting Industry Best Practices
- Lead in configuration, customization, and implementation of ServiceNow solutions
- Stay updated on emerging industry and competitive trends
- Share knowledge of ServiceNow capabilities and best practices
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- CRM
- Salesforce
- Microsoft
- Pegasystems
- ServiceNow
- Customer Service Management (CSM)
- Field Service Management (FSM)
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ServiceNow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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VollzeitVor OrtBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Designing end-to-end CRM solutions with ServiceNow Industry products for enterprise customers. AI integration and CRM transformation leadership required. Support for senior VP+ stakeholders, expert advice on operations optimization.
Anforderungen
- AI integration experience
- End-to-end CRM transformation leadership
- CRM platform rollout execution
- Change management in CRM programs
- Presales Architect experience
- Solution Architect experience
- Platform Architect experience
- Principal Consultant experience
- Service management understanding
- Customer service processes understanding
- ServiceNow CSM familiarity
- ServiceNow FSM familiarity
- Willingness to learn ServiceNow
- Strategic problem-solving skills
- Project completion drive
- Excellent communication skills
- Stakeholder engagement ability
- Stakeholder influence ability
- Integration understanding
- Data models understanding
- Process automation understanding
- Technical concept communication
- Best-in-class user experience delivery
- Focus on ease of use
- Focus on logical process flows
- Focus on accessibility
- Focus on productivity
- Business process analysis
- Workflow diagram creation
- Requirement documentation
- Salesforce certifications preferred
- ServiceNow certifications preferred
Aufgaben
- Support enterprise customers throughout their ServiceNow journey
- Define business value and tailor end-to-end solution architecture
- Engage with senior VP+ stakeholders to understand goals and challenges
- Provide expert advice on optimizing operations with ServiceNow
- Design and architect solutions using ServiceNow Industry products
- Align solutions with business requirements and best practices
- Focus on service management, customer service, automation, and user experience
- Analyze current state and identify process improvement options
- Solve complex problems and improve ways of working
- Collaborate with IT, operations, business stakeholders, and product teams
- Ensure solutions are aligned with business needs
- Position effective cross-product solutions for the industry
- Develop plans for adopting Industry Best Practices
- Lead in configuration, customization, and implementation of ServiceNow solutions
- Stay updated on emerging industry and competitive trends
- Share knowledge of ServiceNow capabilities and best practices
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- CRM
- Salesforce
- Microsoft
- Pegasystems
- ServiceNow
- Customer Service Management (CSM)
- Field Service Management (FSM)
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ServiceNow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
ServiceNow
Branche
IT
Beschreibung
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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