Beschreibung

In this role, you will enhance global service business processes, focusing on service contract management and system improvements. Your day-to-day responsibilities will involve collaborating on projects, training local teams, and optimizing processes to elevate service delivery.

Anforderungen

• •University degree in economics, engineering, or completed relevant vocational training with practical experience
• •Professional experience in a similar position
• •Experience in project management methods and tools for process analysis and improvement
• •High affinity for change processes and ability to inspire others
• •Empathy with local operational service business teams and focus on global process harmonization
• •Experience in service management software and good SAP skills
• •Very good written and spoken English skills; German skills are an advantage
• •Intercultural competence and willingness to travel internationally
• •Enjoyment of working in an international team
• •Identification with core values: Sustainability, Openness, Enjoyment

Aufgaben

• •Implement end-to-end service processes for company integrations
• •Manage service contracts and EDI connections with customers
• •Support interdisciplinary and global projects during system rollouts
• •Collect process and system requirements from operational services
• •Collaborate with other departments for implementation
• •Ensure sustainable process documentation
• •Advise and train local service units on global processes
• •Conduct training sessions and optimize training materials
• •Drive system improvements in SAP and Service1
• •Identify business requirements for process optimization with key users

Tools & Technologien

Benefits