Beschreibung

In this role, you will leverage your development expertise to provide top-notch technical support for complex integrations. You will work closely with customers to create seamless solutions, troubleshoot issues, and enhance product functionality through effective use of iPaaS tools.

Anforderungen

• •Enjoyment of strategically working with clients and strong interest in development and integration technologies
• •Outstanding German and English written and verbal communication skills
• •Excellent presentation skills for business-oriented solutions and advanced technical development concepts
• •Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
• •Degree in Computer Science, Software Engineering, or related field
• •At least 2+ years of previous technical support, development, professional services, or engineering experience
• •Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
• •Ability to deal with pressure and meet deadlines in a fast-paced development environment
• •Ability to prioritize and manage time for customer integration issues
• •Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS
• •Experience with common development frameworks like Bootstrap, React, Express.js
• •Significant experience with enterprise-grade technologies like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs
• •Comfort using the command line and application logs for technical integrations
• •Experience with enterprise software is a plus: SAP, Workday, Okta, ADP, HRIS
• •Experience with iPaaS development is a plus
• •Knowledge about security and compliance topics in a SaaS environment is a plus

Aufgaben

• •Act as a key member of the Customer Care team
• •Leverage expertise in software development and integrations
• •Assist customers with complex integrations using iPaaS platforms
• •Develop and maintain seamless integrations with various systems
• •Advise customers on best practices for using Staffbase APIs and SDKs
• •Provide technical guidance and develop integration solutions
• •Create comprehensive documentation for iPaaS implementations
• •Manage support tickets related to integrations and plugins
• •Resolve high-priority customer integration issues
• •Assist technical teams in developing and troubleshooting integrations
• •Collaborate with the after-sales department on integration setups
• •Support Technical Architects in project-driven development
• •Improve internal processes for development efficiency
• •Participate in product discussions on integration capabilities

Tools & Technologien

Benefits