Technical Customer Success Manager – Connectivity
Überblick
KI-Zusammenfassung
You are responsible for customer success, including process needs and value adds. You interact with customers and support customer service teams.
Erforderliche Skills
Ausbildung
Tools & Technologien
Sprachen
Deine Aufgaben
- Identify customer needs
- Identify value adds
- Interact with customers
- Handle customer amendments
- Support customer service
- Train customer service
- Handle incidents
- Manage releases
- Manage outages
Benefits
Flexible working hours
Mobile working
Autonomous working
Modern atmosphere
Centrally located office
Paid lunch break
Extra holidays
Employee rates
Discounts
Team events
Trainings
Further education
Unternehmen
A1 Digital
A1 Digital provides scalable services and innovative solutions in IoT, cloud, and security, supporting over 500 companies in digital transformation. A1 Digital is a performance-driven, innovative, and customer-focused company.
Unternehmenskultur
A1 Digital is a performance-driven, innovative, and customer-focused company with a strong emphasis on continuous learning and development.
Diversity & Inclusion
A1 Digital values women's contributions and actively encourages women to apply for positions.
Originale Stellenbeschreibung
Technical Customer Success Manager – Connectivity (m/f/d) – External Workforce
Full time
1020 Wien, Austria
Tasks:
•Identification/understanding of customer process needs and system landscape.
•Identification of customer value adds around IOT and other A1 Digital Services
•Proactive regular interaction with customers
•Customer Amendment Handling and Implementation Coordination with Technical Customer Success Management Team (M2M SIMs, Device/Network Integration, Application Integration)
•You are supporting and training the customer service teams (L1) for new products and after-sales customer care, incident handling (L2), troubleshooting and release and outage management.
Requirements:
•Excellent Skills in customer service, problem-solving, complain handling and budget management
•Coordination & Project management skills
•Basic Networking and SASE Skills
•Excellent communication skills (German is a must)
•Strong Time Management skills
•Passion for exceeding customer expectations
•Entrepreneurial mindset and hands-on mentality
Your personality:
- “Customer comes first” attitude. Performance driven team-player with ability to deliver under high time pressure.
- Eager to challenge the status-quo, admit mistakes to learn and to improve to the benefit of our customers.
- Appreciates innovative new challenges with constantly evolving technologies and platforms.
- There are many possibilities to develop in our company!
- Seize the chance, evolve and use the possibility to make your career!
- We are looking forward to your application!
What we offer:
- Flexible working hours, mobile working.
- Autonomous working conditions with a lot of freedom to create.
- Modern working atmosphere and centrally located office with great public transport connection.
- Constant learning with many possibilities and offers.
- Paid lunch break and cantina, extra holidays, employee rates and many further discounts.
- Team events as well as trainings and further education
There are many possibilities to develop in our company! Seize the chance, evolve and use the possibility to make your career! We are looking forward to your application!
Our performance-based-salary models reward extraordinary commitment and success. The minimum annual gross salary according to the collective agreement of Telekom Austria AG is EUR 51.049,60. The actual annual salary depends on your skills and experience.
We at A1 are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.