You manage daily IT support tasks, ensuring system availability and assisting users with their issues. Your responsibilities include monitoring backups, maintaining documentation, and responding to environmental system alerts.
Anforderungen
- •Minimum five years of experience
- •High School Diploma or equivalent
- •Appropriate certification(s) as needed
Deine Aufgaben
- •Provide daily computer system support.
- •Ensure global system availability and compliance.
- •Offer first-level support to internal customers.
- •Communicate effectively and resolve user issues.
- •Escalate problems to technical teams as needed.
- •Monitor and process production backups and batches.
- •Compile and document operational statistics.
- •Maintain necessary documentation and tools.
- •Troubleshoot systems as required.
- •Monitor environmental systems across facilities.
- •Respond to abnormalities in fire suppression systems.
- •Provide help desk support during off-shift hours.
- •Perform other assigned duties.
Original Beschreibung
# IT Desktop Support (m/w/d)
**Bernburg, Germany** | **Full time**
**Avnet Logistics Bernburg**
**Job Summary:**
Monitors and operates multiple mainframe and open system platforms.
**Principal Responsibilities:**
* Performs computer system support and utilizes various computer systems software on a daily basis.
* Ensures global system availability meeting all service level agreements.
* Provides first level support to all internal customers. Communicates effectively with users and initiates problem resolution, including timely escalation of problems to programmer/analysts, data center management, technical support, and vendors.
* Monitors and processes production backups and batch.
* Compiles and documents operational statistics.
* Maintains documentation and tools necessary to perform this job function. Troubleshoots systems as necessary.
* Monitors environmental systems for multiple facilities. Understands the operation of all fire suppression, environmental systems and alarms and responds to abnormalities.
* Provides help desk support primarily during off-shift hours and weekends.
* Other duties as assigned.
**Job Level Specifications:**
* Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
* Completes complex assignments requiring significant judgment, initiative and problem solving skills.
* Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
* Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
* Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.
**Work Experience:**
* Typically requires a minimum of five years of related experience.
**Education and Certification(s):**
* High School Diploma or equivalent
**Distinguishing Characteristics:**
* Appropriate certification(s) as needed
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.