You provide technical support and optimize maintenance processes for various engines, ensuring reliability and cost-effectiveness while collaborating with customers and vendors.
Anforderungen
- •ETH, BSc, FH or HF
- •Aviation Engine MRO industry experience
- •Knowledge of English (level B2) and German language (level B2) is preferred
Deine Aufgaben
- •Identify and lead problem-solving initiatives.
- •Prepare engine work scopes for shop visits.
- •Optimize work scope for performance and cost.
- •Provide technical support during shop visits.
- •Define and improve maintenance standards for engines.
- •Prepare and update reliability analysis.
- •Conduct damage event investigations and reports.
- •Assist with engine maintenance and repairs.
- •Collaborate with OEMs to enhance engine parts.
- •Support commercial management with contractual issues.
- •Participate in technical customer coordination meetings.
Deine Vorteile
Global and dynamic position
Competitive employment conditions
Professional and personal development
Supportive benefits system
Original Beschreibung
# Customer Support Engineer
* Zurich
* Work experience
* Technical occupations (other)
* Fulltime
* Code: 8825
We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
As a **Customer Support Engineer** you will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer.
## Your tasks
* Support actively by identifying, participating, or leading in problem solving activities or initiatives
* Prepare and define engine work scopes for engine shop visits regarding customer requirements, SR Technics technical standard and contractual obligations
* Optimize the Work scope in regard of performance, reliability, shop visit costs and turnaround time
* Be technical customer support for these engines during the shop visit
* Define and improve the technical standard and maintenance concept of the PW1100G-JM mainly and LEAP / CFM56 / PW4000 engines as backup Part 145 and all quality and commercial aspects
* Prepare reliability analysis and continuously updating and improving the establishment of the Engine Maintenance Program
* Execute damage event investigations and issuing investigation reports
* Be responsible for technical assistance for engine maintenance and piece part repair organization
* Interact with OEM’s and vendors to improve reparability and reliability of engine parts and components
* Support commercial Product Management regarding contractual issues as removal plan and work scoping incl. LLP (Life Limited Parts) management
* Execute and participate at technical customer co-ordination meetings
## Your Profile
* ETH, BSc, FH or HF
* Aviation Engine MRO industry experience
* Knowledge of English (level B2) and German language (level B2) is preferred
## We offer
We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally.
Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations.
**Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.**
* Magdalena Milenic
* Talent Acquisition Specialist