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Customer Success Manager(m/w/x)

Rencore
München

You enhance customer satisfaction by onboarding new clients, providing technical support, and promoting product usage. Your role involves collaborating with sales and product teams to ensure customer success and gather valuable feedback.

Anforderungen

  • •Cover letter conveying value to team
  • •Minimum 4 years in customer-facing role
  • •Experience managing M365; Microsoft certification is a plus
  • •Excellent verbal and written German and English
  • •Willingness to learn in fast-paced environment
  • •Confidence in hands-on operations and creative thinking
  • •True team player
  • •Customer-centric mindset with empathy
  • •Highly organized and self-driven
  • •Ability to cultivate positive connections
  • •Effective communication and conflict resolution

Deine Aufgaben

  • •Deliver a world-class customer experience
  • •Maintain strong customer relationships for loyalty
  • •Collaborate with Sales to engage potential customers
  • •Onboard new customers and ensure their success
  • •Drive product usage and advise on updates
  • •Provide technical guidance and recommendations
  • •Proactively manage and address customer issues
  • •Offer high-level technical support for resolutions
  • •Act as the voice of the customer
  • •Prioritize customer feedback for the Product team
  • •Build customer testimonials and referrals
  • •Increase renewal rates and identify upselling opportunities
  • •Ensure data quality in HubSpot CRM

Deine Vorteile

Exciting job
Motivated team
Space for ideas
Continuous learning opportunities
Hybrid working environment
Modern central office
Work-life balance
Unlimited vacation
Paid day off on birthday
Possibility of workation
Well-being offers
Choice of company laptop
International distributed team
Competitive compensation

Original Beschreibung

## Customer Success Manager (m/f/x) Munich or remote ###### Permanent employee, Full-time ·Munich,Germany --- ##### Your mission As Senior Customer Success Manager you play a key role in shaping customer success and satisfaction. With your technical experience in M365 you will guide our customers throughout their journey with Rencore; from supporting Sales during pre-sales, onboarding new customers, developing and maintaining excellent relationships and ensuring they achieve their desired outcomes, to renewals and upselling. You will act as the voice of the customer and work collaboratively with our Support, Sales, Product and Marketing teams to deliver a seamless experience. ##### Your profile **Responsibilities** * Deliver a consistent world-class customer experience * Maintain strong relationships to increase adoption, loyalty and satisfaction * Collaborate with the Sales Team to engage with potential customers, assist with their first experience with our product and highlight product benefits * Onboard new customers and ensure that they are set up for success and achieve their desired outcomes through product overviews and training session * Drive usage and advise on product updates and best practices * Provide technical guidance and recommendation * Proactively identify, address and manage customer issues * Provide high-level technical and product support to resolve technical matters * Act as the voice of the customer * Prioritize customer feedback with the Product team and contribute to the product roadmap * Build customer testimonials and referrals * Increase renewal rates, reduce churn, and identify upselling and expansion opportunities * Ensure data quality in our CRM (HubSpot) **Our ideal candidate** * Will convey to us in a cover letter the value they bring to our team * Has a minimum of 4 years of experience as a Customer Success Manager or in a similar customer-facing role * Experience with managing M365; Microsoft certification is a plus * Has excellent verbal and written German and English communication skills. Other language skills are a plus * Is willing to learn and adapt in a fast-paced technical environment * Feels confident in an environment of hands-on operations as well as creative thinking * Is a true team player * Demonstrates a “going the extra mile” mindset with a customer centric approach. Has empathy and the ability to understand and meet the customer’s needs * Is highly organized, self-driven and able to multi-task * Able to establish and cultivate positive connections with customers and colleagues * Can address, communicate and resolve disagreements effectively ##### Why us? **Rencore offers** * Exciting job, motivated team, space for ideas and innovations * Opportunity to continuously learn new things and develop yourself personally and professionally * Hybrid working environment when you live in Munich, remote working environment outside greater Munich area * Modern central office with large rooftop terrace * Work life balance * Unlimited vacation and you get a paid day off on your birthday * Possibility of workation * We take care of your well-being with various offers * Choice of your company laptop Windows or Apple * You are part of a first-class international and distributed team (business language English) * Competitive Compensation You will work with an international, dedicated and passionate team committed to driving our company mission. This is a great opportunity to be a part of Rencore's exciting growth journey. Rencore is an Equal Opportunity Employer committed to a diverse and inclusive workspace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. If you want to make an impact, embrace change, thrive on the challenges of scaling a startup, this position could be for you.
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