Agile Robots
Senior Field Service Engineer(m/w/x)
Full-timeOn-siteSenior
München
New Job?Nejo!
Your personal AI career agent
AGAgile Group
Senior Customer Support Engineer(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Remote and onsite technical assistance for robotic products, troubleshooting systems with remote tools. Bachelor's degree in engineering or state-certified technician required. 100 EUR/month, health, mobility, and learning coverage.
Requirements
- Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or state-certified technician
- Proven experience in customer/technical support, preferably in robotics/automation
- Familiarity with robotic systems, programming languages, and automation technologies
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Fluent in German and English
- Class B driver’s license / internationally valid driver’s license
Tasks
- Provide timely technical assistance for robotic products
- Collaborate with engineering to resolve complex issues
- Use remote tools to diagnose and troubleshoot systems
- Offer onsite support for dedicated cases and customers
- Engage in stakeholder activities for key clients and partners
- Communicate with customers via phone, email, and chat
- Convey technical information clearly to all users
- Maintain positive customer relationships and satisfaction
- Investigate and analyze reported issues
- Identify root causes and implement solutions
- Document troubleshooting steps and resolutions
- Escalate unresolved issues to internal teams
- Stay updated on latest product features and updates
- Train customers on robotic product usage
- Collect and share customer feedback with development
- Create support documentation, FAQs, and knowledge-base articles
- Improve support processes, systems, and tools
- Support global support team introduction and optimization
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- ROS
Benefits
Healthcare & Fitness
- Health coverage
Other Benefits
- Mobility coverage
Learning & Development
- Learning coverage
Additional Allowances
- 100 EUR/month
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Agile Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- sewts
Senior Service & Support Engineer(m/w/x)
Full-timeOn-siteSeniorMünchen - Agile Robots
Mid/Senior Robotics or Mechatronics Technician/Engineer(m/w/x)
Full-timeOn-siteSeniorMünchen - Agile Robots
Robotics Test Engineer - Quality & Safety(m/w/x)
Full-timeOn-siteExperiencedMünchen - Agile Robots
(Senior) Software Engineer Robotics(m/w/x)
Full-timeOn-siteExperiencedMünchen
AGAgile Group
Senior Customer Support Engineer(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Remote and onsite technical assistance for robotic products, troubleshooting systems with remote tools. Bachelor's degree in engineering or state-certified technician required. 100 EUR/month, health, mobility, and learning coverage.
Requirements
- Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or state-certified technician
- Proven experience in customer/technical support, preferably in robotics/automation
- Familiarity with robotic systems, programming languages, and automation technologies
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Fluent in German and English
- Class B driver’s license / internationally valid driver’s license
Tasks
- Provide timely technical assistance for robotic products
- Collaborate with engineering to resolve complex issues
- Use remote tools to diagnose and troubleshoot systems
- Offer onsite support for dedicated cases and customers
- Engage in stakeholder activities for key clients and partners
- Communicate with customers via phone, email, and chat
- Convey technical information clearly to all users
- Maintain positive customer relationships and satisfaction
- Investigate and analyze reported issues
- Identify root causes and implement solutions
- Document troubleshooting steps and resolutions
- Escalate unresolved issues to internal teams
- Stay updated on latest product features and updates
- Train customers on robotic product usage
- Collect and share customer feedback with development
- Create support documentation, FAQs, and knowledge-base articles
- Improve support processes, systems, and tools
- Support global support team introduction and optimization
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- ROS
Benefits
Healthcare & Fitness
- Health coverage
Other Benefits
- Mobility coverage
Learning & Development
- Learning coverage
Additional Allowances
- 100 EUR/month
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Agile Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Agile Group
Industry
Manufacturing
Description
Agile Group is a dynamic high-tech startup focused on robotic products through its subsidiary Franka Robotics GmbH, backed by investors.
Not a perfect match?
- Agile Robots
Senior Field Service Engineer(m/w/x)
Full-timeOn-siteSeniorMünchen - sewts
Senior Service & Support Engineer(m/w/x)
Full-timeOn-siteSeniorMünchen - Agile Robots
Mid/Senior Robotics or Mechatronics Technician/Engineer(m/w/x)
Full-timeOn-siteSeniorMünchen - Agile Robots
Robotics Test Engineer - Quality & Safety(m/w/x)
Full-timeOn-siteExperiencedMünchen - Agile Robots
(Senior) Software Engineer Robotics(m/w/x)
Full-timeOn-siteExperiencedMünchen