Vibe
Customer Success Manager im Ticketing(m/w/x)
Full-timeOn-siteCareer Changer
Dresden
New Job?Nejo!
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WAWandelbots
Customer Success Manager Enterprise(m/w/x)
Dresden
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Guiding enterprise clients through onboarding and scaling deep tech automation software. Several years of B2B enterprise account management experience required. 3 days volunteer time off, free lunch and snacks.
Requirements
- Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments
- Successful work with large Enterprise accounts
- Strong understanding of Enterprise account buying and scaling complex solutions
- Excellent communication and interpersonal skills
- Comfortable with engineers and C-suite stakeholders
- Proven experience in startups or fast-paced organizations
- High tolerance for ambiguity
- Quick learning and adaptation to new situations
- Strong understanding and experience with technical products
- Experience in robotics, software development, or deep tech sectors
- Strong understanding of enterprise customer purchase and scaling in technical sectors
- Proven ability to work cross-functionally with Sales, Product, Engineering, and Design teams
- Ability to motivate others towards a common goal
- Strong self-organizational skills
- Attention to detail
- Planning and documentation skills
- CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.), and tickets (Jira) maintenance
- Proactive mindset
- Focus on continuous improvement
- Professional proficiency in German
- Professional proficiency in English
- Willingness to travel as needed
- Willingness to commute regularly to Dresden
- Past in a technical role
- Curiosity to learn to write code, pursue no/low-code projects, or program robots
- Passion for technology and its transformative potential
- Ability to inspire others with technology passion
- Work or past work in production, manufacturing, or industrial automation
Tasks
- Lead customer journey from late-stage sales to full onboarding
- Develop collaboration plans for customer success
- Expand strategies from proof-of-concept to enterprise-wide rollouts
- Monitor customer sentiment and proactively address issues
- Design and coordinate trainings and technical workshops
- Provide expert consultation and support services
- Gather and report customer feedback and insights
- Inform revenue generation strategies with customer data
- Support product development with customer insights
- Engage with internal stakeholders for project delivery
- Represent customer voice in internal discussions
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Hubspot
- Salesforce
- Planhat
- Velaris
- Jira
Benefits
Social Impact
- 3 days volunteer time off
Learning & Development
- Training opportunities
Mental Health Support
- Mental health opportunities
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free snacks
- Free drinks
Team Events
- Team events
More Vacation Days
- 30 days annual vacation
- Christmas season rest
Family Support
- 100% paid sick leave for child
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wandelbots and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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WAWandelbots
Customer Success Manager Enterprise(m/w/x)
Dresden
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Guiding enterprise clients through onboarding and scaling deep tech automation software. Several years of B2B enterprise account management experience required. 3 days volunteer time off, free lunch and snacks.
Requirements
- Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments
- Successful work with large Enterprise accounts
- Strong understanding of Enterprise account buying and scaling complex solutions
- Excellent communication and interpersonal skills
- Comfortable with engineers and C-suite stakeholders
- Proven experience in startups or fast-paced organizations
- High tolerance for ambiguity
- Quick learning and adaptation to new situations
- Strong understanding and experience with technical products
- Experience in robotics, software development, or deep tech sectors
- Strong understanding of enterprise customer purchase and scaling in technical sectors
- Proven ability to work cross-functionally with Sales, Product, Engineering, and Design teams
- Ability to motivate others towards a common goal
- Strong self-organizational skills
- Attention to detail
- Planning and documentation skills
- CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.), and tickets (Jira) maintenance
- Proactive mindset
- Focus on continuous improvement
- Professional proficiency in German
- Professional proficiency in English
- Willingness to travel as needed
- Willingness to commute regularly to Dresden
- Past in a technical role
- Curiosity to learn to write code, pursue no/low-code projects, or program robots
- Passion for technology and its transformative potential
- Ability to inspire others with technology passion
- Work or past work in production, manufacturing, or industrial automation
Tasks
- Lead customer journey from late-stage sales to full onboarding
- Develop collaboration plans for customer success
- Expand strategies from proof-of-concept to enterprise-wide rollouts
- Monitor customer sentiment and proactively address issues
- Design and coordinate trainings and technical workshops
- Provide expert consultation and support services
- Gather and report customer feedback and insights
- Inform revenue generation strategies with customer data
- Support product development with customer insights
- Engage with internal stakeholders for project delivery
- Represent customer voice in internal discussions
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Hubspot
- Salesforce
- Planhat
- Velaris
- Jira
Benefits
Social Impact
- 3 days volunteer time off
Learning & Development
- Training opportunities
Mental Health Support
- Mental health opportunities
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free snacks
- Free drinks
Team Events
- Team events
More Vacation Days
- 30 days annual vacation
- Christmas season rest
Family Support
- 100% paid sick leave for child
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wandelbots and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Wandelbots
Industry
Manufacturing
Description
The company develops easy-to-use robotics solutions to empower everyone to work with industrial robots.
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