Trusted Shops SE (DE)
Customer Success Manager DACH(m/w/x)
Full-timeTemporary contractWith HomeofficeExperienced
Köln, Berlin
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TETellent
Customer Success Manager - DACH(m/w/x)
Köln
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Retaining and growing a portfolio of DACH clients for a talent management platform. Native German and professional English fluency required. Annual learning budget, wellness benefits, and work from anywhere 4 weeks/year.
Requirements
- Native-level German fluency
- Professional English proficiency
- Dutch language skills (plus)
- Customer Success experience in SaaS
- Account Management experience in SaaS
- Digital Marketing experience in SaaS
- Translate customer needs to playbooks
- Translate customer needs to campaigns
- Exceptional 1:1 presentation skills
- Exceptional relationship-building skills
- Ability to build trust quickly
- Proficiency in CS tools
- Proficiency in using data
- Proactive, experiment-and-learn approach
Tasks
- Manage and retain a portfolio of dynamic clients
- Drive product adoption and satisfaction
- Achieve Net Revenue Retention (NRR) goals
- Uncover upsell opportunities with Account Managers
- Optimize self-service resources, user groups, and events
- Refine CS processes and tools with operations
- Analyze customer data for actionable insights
- Share critical feedback with product teams
- Host educational workshops for customer improvement
- Manage a dedicated portfolio with 1:1 and 1-to-many initiatives
- Design and execute the digital customer journey
- Ensure value-driven touchpoints from onboarding to renewal
- Build digital programs using email, in-app messaging, video, and webinars
- Analyze usage patterns and behavioral signals
- Prioritize outreach to at-risk customers
- Identify and document expansion opportunities
- Foster a community through user groups and events
- Relay customer feedback to shape product roadmap
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Tools & Technologies
- CS tools
Benefits
Learning & Development
- Annual learning budget
Retirement Plans
- Pension scheme
Healthcare & Fitness
- Wellness/fitness benefits
Other Benefits
- Country-specific holiday policies
Workation & Sabbatical
- Work from anywhere (4 weeks/year)
Modern Equipment
- Apple MacBook
- Tools for success
Additional Allowances
- Home office budget
- Home office allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tellent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TETellent
Customer Success Manager - DACH(m/w/x)
Köln
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Retaining and growing a portfolio of DACH clients for a talent management platform. Native German and professional English fluency required. Annual learning budget, wellness benefits, and work from anywhere 4 weeks/year.
Requirements
- Native-level German fluency
- Professional English proficiency
- Dutch language skills (plus)
- Customer Success experience in SaaS
- Account Management experience in SaaS
- Digital Marketing experience in SaaS
- Translate customer needs to playbooks
- Translate customer needs to campaigns
- Exceptional 1:1 presentation skills
- Exceptional relationship-building skills
- Ability to build trust quickly
- Proficiency in CS tools
- Proficiency in using data
- Proactive, experiment-and-learn approach
Tasks
- Manage and retain a portfolio of dynamic clients
- Drive product adoption and satisfaction
- Achieve Net Revenue Retention (NRR) goals
- Uncover upsell opportunities with Account Managers
- Optimize self-service resources, user groups, and events
- Refine CS processes and tools with operations
- Analyze customer data for actionable insights
- Share critical feedback with product teams
- Host educational workshops for customer improvement
- Manage a dedicated portfolio with 1:1 and 1-to-many initiatives
- Design and execute the digital customer journey
- Ensure value-driven touchpoints from onboarding to renewal
- Build digital programs using email, in-app messaging, video, and webinars
- Analyze usage patterns and behavioral signals
- Prioritize outreach to at-risk customers
- Identify and document expansion opportunities
- Foster a community through user groups and events
- Relay customer feedback to shape product roadmap
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Tools & Technologies
- CS tools
Benefits
Learning & Development
- Annual learning budget
Retirement Plans
- Pension scheme
Healthcare & Fitness
- Wellness/fitness benefits
Other Benefits
- Country-specific holiday policies
Workation & Sabbatical
- Work from anywhere (4 weeks/year)
Modern Equipment
- Apple MacBook
- Tools for success
Additional Allowances
- Home office budget
- Home office allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tellent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Tellent
Industry
IT
Description
Tellent is a leading Talent Management Suite empowering HR teams across the employee journey with an all-in-one platform.
Not a perfect match?
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Full-timeWith HomeofficeExperiencedKöln - NTT DATA Business Solutions
Head of Customer Success Management Region DACH(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorBerlin, Hamburg, München, Köln, Stuttgart, Dortmund, Dresden, Bielefeld, Oldenburg, Heidelberg