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GOGoStudent

Junior IT Ops Engineer(m/w/x)

Wien
Part-timeOn-siteJunior

1st level IT support via JIRA, troubleshooting Windows, macOS, Android, and SaaS tools. IT education or practical experience required. Routine checks, user access, and documentation updates.

Requirements

  • IT education (HTL, FH, university degree) or strong practical IT experience
  • First IT Service Desk/Desktop Support experience (internships/part-time a plus)
  • Interest in IT asset management and hardware inventory
  • Basic MDM tool exposure or willingness to learn
  • Process-oriented mindset and standardized procedures adherence
  • Basic understanding of cybersecurity principles
  • Customer-focused mindset and user support drive
  • Strong motivation to learn and develop dynamically
  • Good organizational and communication skills, hands-on attitude
  • Ability to work independently and follow guidance
  • Working proficiency in English

Tasks

  • Provide 1st level IT support via JIRA helpdesk
  • Troubleshoot hardware and software issues on Windows, macOS, and Android
  • Support internal and SaaS tools like Google Workspace, Slack, and Microsoft Workspace
  • Perform routine checks and user access tasks
  • Update documentation
  • Manage IT asset inventory
  • Set up and refurbish devices
  • Redeploy devices for new and existing employees
  • Assist with equipment upgrades and replacements
  • Support onboarding and offboarding processes
  • Coordinate with HR and hiring managers
  • Ensure new joiners receive necessary equipment and access
  • Maintain business-critical systems
  • Escalate complex issues to senior team members
  • Learn structured troubleshooting approaches
  • Follow IT processes to improve system reliability and employee experience

Education

  • Bachelor's degree

Languages

  • EnglishAdvanced
  • Frenchis a plus
  • Spanishis a plus
  • Germanis a plus
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