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SWSwisslog Technology Center Austria GmbH

Technical Support Engineer(m/w/x)

Eberstalzell
from 4,800 / month
Full-timeOn-siteExperienced
Apply now

You will drive technical excellence by resolving complex incidents and optimizing PLC code. Your day-to-day involves deep-dive analysis and cross-functional collaboration to ensure global system stability.

Requirements

  • Degree in Electrical/Automation Engineering, Mechatronics, or equivalent
  • 3+ years in industrial automation or relevant test & verification
  • Knowledge in Beckhoff TwinCAT programming
  • Experience with Cyclone Carrier, Tornado, QuickMove
  • Understanding of industrial safety and operational practices
  • Understanding of material handling systems
  • Experience or familiarity with pallet products
  • Familiarity with WMS architectures and integration
  • Systematic, hypothesis driven deep debugging approach
  • Systems thinking regarding PLC and WMS interplay
  • Clear communication and high quality documentation
  • Customer focus with pragmatic and rational approach
  • End to end accountability and ownership
  • Willingness for occasional travel to customer sites

Tasks

  • Triage and resolve escalated incidents within SLA terms
  • Lead root cause analysis for corrective and preventive actions
  • Perform log and trace analysis to identify technical issues
  • Deliver hotfixes and coordinate patch rollouts
  • Debug and modify Beckhoff PLC code for various products
  • Optimize control logic and error recovery sequences
  • Participate in controls software development and modernization projects
  • Liaise with engineering and quality teams to prioritize defects
  • Issue technical customer support information for your expertise area
  • Advise on cutover plans and rollback strategies for upgrades
  • Support system go-lives and major technical upgrades
  • Participate in a 24/7 global on-call support rotation

Education

Bachelor's degree

Languages

English – Business Fluent

Tools & Technologies

PLCBeckhoff TwinCATSwisslog Cyclone CarrierTornadoQuickMoveVecturaPowerStoreProMoveWMSWCS

Benefits

Flexible Working

  • •Up to 2 days home office

Career Advancement

  • •Global career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Swisslog Technology Center Austria GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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