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Technical Support Engineer(m/w/x)
Debugging and modifying Beckhoff PLC code for intralogistics automation systems like Cyclone Carrier. 3+ years in industrial automation with Beckhoff TwinCAT programming knowledge required. Global career opportunities, up to 2 days home office.
Requirements
- Degree in Electrical/Automation Engineering, Mechatronics, or equivalent
- 3+ years in industrial automation or relevant test & verification
- Knowledge in Beckhoff TwinCAT programming
- Experience with Cyclone Carrier, Tornado, QuickMove
- Understanding of industrial safety and operational practices
- Understanding of material handling systems
- Experience or familiarity with pallet products
- Familiarity with WMS architectures and integration
- Systematic, hypothesis driven deep debugging approach
- Systems thinking regarding PLC and WMS interplay
- Clear communication and high quality documentation
- Customer focus with pragmatic and rational approach
- End to end accountability and ownership
- Willingness for occasional travel to customer sites
Tasks
- Triage and resolve escalated incidents within SLA terms
- Lead root cause analysis for corrective and preventive actions
- Perform log and trace analysis to identify technical issues
- Deliver hotfixes and coordinate patch rollouts
- Debug and modify Beckhoff PLC code for various products
- Optimize control logic and error recovery sequences
- Participate in controls software development and modernization projects
- Liaise with engineering and quality teams to prioritize defects
- Issue technical customer support information for your expertise area
- Advise on cutover plans and rollback strategies for upgrades
- Support system go-lives and major technical upgrades
- Participate in a 24/7 global on-call support rotation
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- PLC
- Beckhoff TwinCAT
- Swisslog Cyclone Carrier
- Tornado
- QuickMove
- Vectura
- PowerStore
- ProMove
- WMS
- WCS
Benefits
Flexible Working
- Up to 2 days home office
Career Advancement
- Global career opportunities
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Technical Support Engineer(m/w/x)
Debugging and modifying Beckhoff PLC code for intralogistics automation systems like Cyclone Carrier. 3+ years in industrial automation with Beckhoff TwinCAT programming knowledge required. Global career opportunities, up to 2 days home office.
Requirements
- Degree in Electrical/Automation Engineering, Mechatronics, or equivalent
- 3+ years in industrial automation or relevant test & verification
- Knowledge in Beckhoff TwinCAT programming
- Experience with Cyclone Carrier, Tornado, QuickMove
- Understanding of industrial safety and operational practices
- Understanding of material handling systems
- Experience or familiarity with pallet products
- Familiarity with WMS architectures and integration
- Systematic, hypothesis driven deep debugging approach
- Systems thinking regarding PLC and WMS interplay
- Clear communication and high quality documentation
- Customer focus with pragmatic and rational approach
- End to end accountability and ownership
- Willingness for occasional travel to customer sites
Tasks
- Triage and resolve escalated incidents within SLA terms
- Lead root cause analysis for corrective and preventive actions
- Perform log and trace analysis to identify technical issues
- Deliver hotfixes and coordinate patch rollouts
- Debug and modify Beckhoff PLC code for various products
- Optimize control logic and error recovery sequences
- Participate in controls software development and modernization projects
- Liaise with engineering and quality teams to prioritize defects
- Issue technical customer support information for your expertise area
- Advise on cutover plans and rollback strategies for upgrades
- Support system go-lives and major technical upgrades
- Participate in a 24/7 global on-call support rotation
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- PLC
- Beckhoff TwinCAT
- Swisslog Cyclone Carrier
- Tornado
- QuickMove
- Vectura
- PowerStore
- ProMove
- WMS
- WCS
Benefits
Flexible Working
- Up to 2 days home office
Career Advancement
- Global career opportunities
About the Company
Swisslog Technology Center Austria GmbH
Industry
Logistics
Description
Swisslog is a world-leading robotics company shaping the future of intralogistics with data-driven automation solutions.
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