Enpal B.V.
Head of Collections(m/w/x)
Full-timeWith HomeofficeManagement
Berlin
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GRGrover
Team Lead Debt Collections DACH (German speaking)(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
Nejo AI Summary
End-to-end debt recovery for tech device subscriptions, managing unpaid accounts and customer outreach. Minimum 1 year leadership experience required. BVG monthly discount, mental health support, and 1 paid volunteering day monthly.
Requirements
- 3+ years in Collections, Financial Services, or high-volume Operations
- At least 1 year of direct leadership experience
- Thrives in high-pressure environments
- Ability to juggle multiple priorities
- Translates complex processes into simple steps
- Tech-savvy and analytical
- Understands data and improvement methods
- Natural grasp of business process management
- Leads by example
- Passionate, proactive, result-oriented leader
- Willingness to get hands dirty
- Excellent communication skills in English
- Native/C1 German communication skills
Tasks
- Take end-to-end responsibility for debt recovery operations
- Manage unpaid accounts
- Oversee customer outreach
- Handle collection inquiries
- Ensure operational excellence in-house
- Ensure operational excellence with external partners
- Manage daily engine operations
- Manage email and phone workflows
- Manage payment allocation
- Manage account handovers
- Identify operational bottlenecks
- Streamline backlogged processes
- Drive debt recovery efforts in DACH markets
- Support the team
- Connect with customers
- Build a performance-driven culture
- Use KPIs to steer the team
- Use data to steer the team
- Optimize collection strategies
- Manage external Debt Collection Agencies (DCAs)
- Ensure partners meet high standards of efficiency
- Ensure partners meet high standards of customer experience
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Native
Tools & Technologies
- Excel
Benefits
Public Transport Subsidies
- BVG monthly discount
Mental Health Support
- Mental health support
Purpose-Driven Work
- 1 paid volunteering day per month
Healthcare & Fitness
- Physical health support
Learning & Development
- Annual learning budget
Corporate Discounts
- Exclusive Grover Tech discount
Modern Office
- Engaging, open office
Informal Culture
- Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Grover and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GRGrover
Team Lead Debt Collections DACH (German speaking)(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
Nejo AI Summary
End-to-end debt recovery for tech device subscriptions, managing unpaid accounts and customer outreach. Minimum 1 year leadership experience required. BVG monthly discount, mental health support, and 1 paid volunteering day monthly.
Requirements
- 3+ years in Collections, Financial Services, or high-volume Operations
- At least 1 year of direct leadership experience
- Thrives in high-pressure environments
- Ability to juggle multiple priorities
- Translates complex processes into simple steps
- Tech-savvy and analytical
- Understands data and improvement methods
- Natural grasp of business process management
- Leads by example
- Passionate, proactive, result-oriented leader
- Willingness to get hands dirty
- Excellent communication skills in English
- Native/C1 German communication skills
Tasks
- Take end-to-end responsibility for debt recovery operations
- Manage unpaid accounts
- Oversee customer outreach
- Handle collection inquiries
- Ensure operational excellence in-house
- Ensure operational excellence with external partners
- Manage daily engine operations
- Manage email and phone workflows
- Manage payment allocation
- Manage account handovers
- Identify operational bottlenecks
- Streamline backlogged processes
- Drive debt recovery efforts in DACH markets
- Support the team
- Connect with customers
- Build a performance-driven culture
- Use KPIs to steer the team
- Use data to steer the team
- Optimize collection strategies
- Manage external Debt Collection Agencies (DCAs)
- Ensure partners meet high standards of efficiency
- Ensure partners meet high standards of customer experience
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Native
Tools & Technologies
- Excel
Benefits
Public Transport Subsidies
- BVG monthly discount
Mental Health Support
- Mental health support
Purpose-Driven Work
- 1 paid volunteering day per month
Healthcare & Fitness
- Physical health support
Learning & Development
- Annual learning budget
Corporate Discounts
- Exclusive Grover Tech discount
Modern Office
- Engaging, open office
Informal Culture
- Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Grover and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Grover
Industry
Retail
Description
The company enables consumers and businesses to subscribe to tech devices and solutions, promoting a circular economy by refurbishing and recirculating devices.
Not a perfect match?
- Enpal B.V.
Head of Collections(m/w/x)
Full-timeWith HomeofficeManagementBerlin - Parloa
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Full-timeWith HomeofficeExperiencedBerlin - TELUS Health
CSM Team Lead (Customer Success Corporate) Interim(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Grover
Sr. Data Science Manager(m/w/x)
Full-timeWith HomeofficeSeniorBerlin